Air Ops Executive
Job Introduction
We are looking for an Air Ops Executive, with attention to detail that is second to none, to join our Aviation Team at this exciting time in Titan.
You will bring your experience of ticket issuing in line with airline ticketing conditions and ensuring their timely dispatch to our customers ahead of tour departure. You will have excellent knowledge and understanding of scheduled airlines contracts which will enable you to use your own initiative when faced with change notifications and amendments.
In this role, you will be key in building relationships across Titan and with our suppliers, positively raising the profile of the Aviation Team. Proactively supporting the seamless resolution of queries and providing recommendations for continuous process improvement.
If you have experience working in a busy Air Operations or Ticketing Department then we want to hear from you!
Role Responsibility
- Monitor and action ticketing queues, Inbox and reports daily to ensure all tickets are issued within the specified airline deadline
- Handle all Eurostar enquiries including booking and payment
- Determine fare type and method of ticketing and issue tickets daily in line with airline ticketing conditions
- Prior to ticketing, ensure all elements of the booking are correct, to include name, airline, booking class, duration and a live booking is held in the internal Reservations system
- Action all enquiries including exchange and new ticket issues
- Assist Sales Support and Duty Office to resolve any customer rebooking and ticket issues
- Proactively challenge and/or provide feedback and recommendations on process and system improvements
- Build strong relationship with relevant airlines support teams to minimise customer disruption and financial leakage
The Ideal Candidate
Capability, Knowledge and Experience
- Experienced in working in a busy Air Operations / Ticketing Department
- Excellent Knowledge of Amadeus GDS system
- Fares and Ticketing level 1 and 2 or equivalent experience
- Knowledge and understanding of scheduled airlines contracts
- Experience of windows applications, Word & Excel
- Ability to work under pressure dealing with a variety of situations simultaneously and prioritise accordingly
- A travel related background is preferred
- Educated to GCSE level
Personal Characteristics
- Excellent Attention to detail
- Planning and organisation skills
- Problem solving using own initiative
- Self-motivated and great team player
Package Description
** Remote/home working allowed with the requirement for occasional travel to our offices in Salfords, Redhill **
We offer excellent opportunities for career development, With great working hours that encourage a work life balance, you’ll be part of a fun, friendly award winning team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends!
About the Company
Saga Group
