Air Ops Team Supervisor
Job Introduction
Right now, we are looking for an Air Ops Team Supervisor, with outstanding ticketing knowledge, to oversee and guide our small Aviation Operations Team at this exciting time in Titan.
You will have the ability to multi-task whilst maintaining attention to detail as you monitor and action ticketing queues and issue tickets daily in line with airline deadlines. You will bring exceptional organisation and communication skills which will enable you to support our Air Ops Exec's to understand and flourish their role.
In this role, you will be key in building relationships across Titan and with our suppliers, positively raising the profile of the Aviation Team. Proactively supporting the seamless resolution of queries and providing recommendations for continuous process improvement.
And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.
Role Responsibility
- Organise workflow and ensure the Air Ops Exec’s understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Monitor and action ticketing queues, Inbox and reports daily to ensure all tickets are issued within the specified airline deadline
- Handle all Eurostar enquiries including booking and payment
- Determine fare type and method of ticketing and issue tickets daily in line with airline ticketing conditions
- Prior to ticketing, ensure all elements of the booking are correct, to include name, airline, booking class, duration and a live booking is held in the internal Reservations system
- Action all enquiries including exchange and new ticket issues
- Assist Sales Support and Duty Office to resolve any customer rebooking and ticket issues
- Proactively challenge and/or provide feedback and recommendations on process and system improvements
- Build strong relationship with relevant airlines support teams to minimise customer disruption and financial leakage
- Support as required the business and external customers during force majeure situations
- Ensuring that all aviation trouble shooting has minimal (if any) financial leakage, protecting the company revenue whilst simultaneously providing high customer satisfaction
- Log and report all operational data in line with agreed business criteria
- PDP kept up to date with agreed KPI and goals
- Quarterly and annual reviews with Manager to assess progress, define and agree goals
The Ideal Candidate
Capability, Knowledge and Experience
- Previous experience managing a team beneficial but not essential
- Experienced in working in a busy Air Operations / Ticketing Department
- Excellent Knowledge of Amadeus GDS system
- Fares and Ticketing level 1 and 2 or equivalent experience
- Knowledge and understanding of scheduled airlines contracts
- Experience of windows applications, Word & Excel
- Ability to work under pressure dealing with a variety of situations simultaneously and prioritise accordingly
- A travel related background is preferred
- Educated to GCSE level
Personal Characteristics
- Excellent communication and interpersonal skills
- Excellent Attention to detail
- Planning and organising skills
- Problem solving using own initiative
- Self-motivated and great team player
Package Description
**Remote/home working allowed with the requirement for occasional travel to our offices in Salfords, Redhill **
We offer excellent opportunities for career development, With great working hours that encourage a work life balance, you’ll be part of a fun, friendly award winning team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends!
About the Company
Saga Group
