Analytics Manager

Job Introduction

Analytics Manager   

Salary £80,000 to £90,000 depending on experience 

Permanent 

Hybrid / Folkestone & London

Saga is the most trusted brand for people over 50 in the UK. We have been designing and delivering products and services in this space for decades. We are customer focussed and insight driven, meaning your role as our Analytics Manager in our central function of Analytics & Decision Science will truly have a real impact!

As our new Analytics Manager, you will play a pivotal role in shaping our data strategy, managing a team of talented senior data analysts, and driving the development of analytics solutions, especially in customer and marketing domains. Your primary responsibility will be to harness the power of data to extract meaningful insights, inform strategic decisions, and contribute to the overall success of the organisation using statistical techniques.

At Saga, we see data as a strategic asset and is one of the core pillars of our corporate strategy. Given the size and quality of our database, we believe data can add significant value to the growth of the business and this role sits at the heart of unlocking the power of our data.

We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind – to meet with your team, to work together, and of course to socialise and celebrate too!  The team get together about once or twice a week in either London or Folkestone. You will need to be in a commutable distance.  

Role Responsibility

In this role you will manage a small team of Senior Data Analysts and will be fully accountable for the following areas;

•    Team Leadership: Provide team and technical leadership. Manage, mentor and develop a team of data analysts, provide guidance on best practices, foster high-performance culture, and ensure efficient delivery of analytical solutions.

•    End-to-End Delivery: Provide thought leadership from analytics perspective which includes end-to-end delivery by understanding the business problem, translating that to data problem, scoping, architecting, phasing and delivering solutions.

•    Business Partnering: Collaborate closely with Marketing teams to understand their challenges and design targeted analytical solutions that address key pain points. Ensure solutions are practical, impactful, and consistently achieve high adoption.

•    Data Analysis and Interpretation: Develop and Oversee the analysis of large datasets to identify trends, patterns, and actionable insights relevant to business objectives.

•    Reporting and visualisation: Develop and deliver clear and impactful reports and visualizations to communicate key findings to stakeholders. Ensure that reports and dashboards are insightful and align with business objectives.

•    Collaboration with Stakeholders: Working closely with business stakeholders and technical colleagues to understand analytical requirements and integrate insights into existing workflows & applications. Communicating effectively with both technical and non-technical counterparts.

•    Data Quality and Governance: Ensure the quality and integrity of data used for analysis, implementing and maintaining data governance best practices. Collaborate with IT and data teams to resolve data quality issues.

•    Agile ways of working: Demonstrate experience in working in an agile environment, participating in sprint planning, and adapting to changing priorities.

•    Continuous improvement: Stay abreast of industry trends, emerging technologies, and best practices in data analytics. Bring the most relevant ones back to SAGA and find ways to implement them to unlock business value.

The Ideal Candidate

You’ll be leading, supporting and developing our team of Senior Data Analysts at Saga. We would expect you can demonstrate the following skills and experience:

•    Excellent communication – Working with technical and non-technical counterparts, facilitating effective collaboration and resolution.

•    Problem Solving – Analyse complex data challenges, identify solutions and implement effective strategies across the team.

•    Project Management – Ability to manage and deliver data engineering projects on time, to high standards. 

•    Continuous Learning and Improvement – Commitment to looking at market and technology trends to stay connected with advancements in the field.

•    Ideally have Bachelor's or Master's degree in a relevant field such as Statistics, Economics, Mathematics, or Business Analytics.

•    Proven experience in an analytical role, with a track record of successful project delivery and team leadership.

•    Strong analytical and quantitative skills, with proficiency in statistical analysis and data visualisation tools.

•    Experience with analytics tools such as SQL, Python, R, and visualization tools like Tableau.

•    Demonstrated experience working in an agile development environment, with a focus on iterative and collaborative project delivery.

•    A curious nature, with the drive to learn and master new tech and methods.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.  

BENEFITS AVAILABLE TO ALL COLLEAGUES: 

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group