Assistant Commercial Manager

Job Introduction

A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.

We are looking an Assistant Commercial Manager to work in our Saga Services business based in Folkestone.

You will be working with the Supplier Relationship team on root cause analysis key drivers behind MoT, VOC and NPS results, customer complaints and recommend solutions.

You'll bring excellent personal communication and presentation skills.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading...

Role Responsibility

• Strong knowledge of market-leading insurance products incorporating key FCA principles
• Working with your manager, in conjunction with all suppliers, with focus on Travel and Health insurance products, to ensure effective business relationships, on-going competition and securing Saga’s position as a market-leader in the general insurance sector
• Work with suppliers to ensure products, contracts and practices conform to and incorporate ABI, GDPR & FCA regulations & principles
• Project manage the implementation of commercial changes through the change programme
• Deliver performance analysis with appropriate recommendations, inclusive of risk-based analysis and incident management
• Maintain effective relationships with both our external suppliers and internal teams within Saga. Work with all suppliers for PMI, Travel and other non- insurance products to support effective on-going competition, and to support the introduction of new underwriters as necessary to deliver Saga’s business needs
• Work with actuarial and suppliers to support net price competitiveness consistent with the Saga brands
• Work closely with the Product team, utilising supplier engagement and management, to deliver a strategy of continuous improvement alongside new product initiatives whilst incorporating strategic principles
• Work with your manager to support ongoing professional management and negotiation of relationships with suppliers and partners as appropriate, including their supply chains when required
• Work with the Supplier Relationship team on root cause analysis to understand key drivers behind MoT, VOC and NPS results, customer complaints and recommend solutions
• Intervention within the claims process, where necessary, to protect the Saga brand
• Intervention, where necessary, to ensure the fair and effective resolution of customer disputes
• Maintain effective relationships with management of our suppliers as well as within Saga to a Senior level

The Ideal Candidate

Capability, Knowledge and Experience:

• Detailed knowledge of Health & Travel insurance
• Experience in delivering fair customer outcomes
• Experience in complaint handling
• Ability to analyse and interpret data
• FCA & regulatory awareness
• Strong ability to work in a collaborative manner with colleagues both within Saga and with our suppliers
• Good commercial acumen
• Capability of learning how to manage new skills as required
• Knowledge of general insurance markets, products and practices, with focus on Travel and PMI insurance products
• Knowledge of general insurance products across Saga Services
• Knowledge of marketing practices

Personal Characteristics:

• Professional
• Proactive
• Approachable
• Enthusiastic
• Self-starter
• Team-player 
• Working collaboratively with multi-disciplinary staff across virtual teams
• Excellent personal communication and presentation skills
• Strong virtual team management skills with the ability to work collaboratively across functions – a team player
• Customer focussed approach
• High levels of drive and enthusiasm – a self-starter
• Strong analytical skills, comfortable working at a detailed level

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group