Aviation Operations Executive
Job Introduction
Here at Titan Travel, we’re fiercely passionate about providing customers with fantastic holidays and our colleagues with fantastic careers. We are an award winning escorted travel company with an award winning team that is looking for a new member. Could it be you?
Right now we are looking for an Aviation Operations Executive to support all areas of the business with Aviation queries and issue all tickets.
You will have experience in working in a busy Air Operations and Ticketing Department and excellent knowledge of the Amadeus GDS system.
And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.
If you want to join a winning team and thrive in an environment where we always put the customer first then we want to hear from you.
Role Responsibility
• Manage flight allocation reviews, release and cancel unrequired stock proactively in order to maintain relationships with airline partners.
• Monitor and action minor and major flight schedule changes in all aspects.
• Handle all Eurostar enquiries including booking and payment as required by the business
• Determine fare type and method of ticketing and issue tickets daily in line with airline ticketing conditions
• Ensure at all times fares and costs to the business are optimised and best available
• Prior to ticketing, ensure all elements of the booking are correct, to include name, airline, booking class, duration and a live booking is held in the internal Reservations system
• Action all enquiries including exchange and new ticket issues
• Assist Sales Support and Duty Office to resolve any customer rebooking and ticket issues • Proactively challenge and/or provide feedback and recommendations on process and system improvements
• Build strong relationship with relevant airlines support teams to minimize customer disruption and financial leakage
The Ideal Candidate
.• Experienced in working in a busy Air Operations / Ticketing Department
• Excellent Knowledge of Amadeus GDS system • Fares and Ticketing level 1 and 2 or equivalent experience
• Knowledge and understanding of scheduled airlines contracts
• Experience of windows applications, Word & Excel
• Ability to work under pressure dealing with a variety of situations simultaneously and prioritise accordingly
• A travel related background preferred
• Educated to GCSE level
Package Description
We offer excellent opportunities for career development and fantastic incentives, such as flights, holidays, high street vouchers and many more. With great working hours that encourage a work life balance, you’ll be part of a fun and friendly team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends!
About the Company
If you want to see what we do all around the world then take a look at the video below:
When you join Titan you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
To all recruitment agencies: Titan does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Titan is not responsible for any fees related to unsolicited CVs.
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