Aviation Product Executive
Job Introduction
Titan Travel leads the way in providing escorted tours across the world. From the Norwegian fjord's to the Great Barrier Reef and everywhere in between, we create perfect travel moments for our customers time and time again!
And right now we are looking for an Aviation Product Manager to help ensure a smooth, efficient aviation product from the creation of the tour through to the arrival home of the customer. You will be a key part of maintaining and developing all forms of aviation supply to exceed the needs of the business.
And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. If you have experience working in a busy Air Operations or Ticketing Department then we want to hear from you!
Role Responsibility
- Working with the Aviation Manager and Internal Product team help to create out of range (OOR) flight options to match future tours based previous knowledge of suitable Airline and fares
- Take ownership of the conversion of OOR flight bookings to a live booking in the relevant systems using best efforts to match or exceed the original booking
- Form really strong, persuasive working relationships with our suppliers, to ensure we are getting the very best service and support from them at all times.
- Monitor and chase for flight allocation confirmations
- Manage flight allocation reviews, release and cancel unrequired stock proactively in order to maintain relationships with airline partners.
- Handle all Eurostar product enquiries working with Aviation Op’s to ensure bookings are made as required by the business
- Work closely with colleagues around the business communicating updates and changes as required
- Ready to respond to any quality issues, liaising with suppliers and our Customer Service teams
- Work closely with the Aviation Product Manager to develop the new supply solutions that will compliment our existing portfolio and drive conversion
- Proactively challenge and/or provide feedback and recommendations on process and system improvements
- Support as required the business and external customers during force majeure situations
The Ideal Candidate
Capability, Knowledge and Experience
- Experienced in working in a busy Air Operations / Ticketing Department
- Excellent Knowledge of Amadeus GDS system
- Knowledge and understanding of scheduled airline contracts
- Experience in negotiating contracts and fares with suppliers
- High level of attention to detail, able to meet deadlines in a fast-paced business environment
- Experience of windows applications, Word & Excel
- Ability to work under pressure dealing with a variety of situations simultaneously and prioritise accordingly
- Customer centered approach and Committed to quality of experience, service and the customer journey
Personal Characteristics
- Excellent communication and interpersonal skills
- Excellent Attention to detail
- Planning and organising skills
- Problem solving using own initiative
- Self-motivated and great team player
Package Description
** Remote/home working allowed with the requirement for occasional travel to our offices in Salfords, Redhill **
We offer excellent opportunities for career development, With great working hours that encourage a work life balance, you’ll be part of a fun, friendly award winning team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends.
About the Company
Saga Group
