Business Analyst - 12 month Fixed Term Contract

Job Introduction

A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.

We are looking for a Business Analyst to work in the Operations Transformation team focussing on enhancing the online portal for Insurance customers.

As part of our Insurance Strategy we are exploring how we can use technology to improve our customer journey and lower our operational cost by increasing the channels available to our customer.

This role will work with key stakeholders in the business to build detailed requirements and business case for the online journey ahead of the development work starting in early 2020.

This is an exciting 12 month opportunity for a great communicator with the right kind of analytical and systematic approach to deliver a detailed roadmap for developing our online portal.

There will also be the opportunity to work on other workstreams and projects within the Operations Transformation plan. BA experience is not a necessity if you can demonstrate that you have the right kind of skills to approach this with innovation, collaboration and structure.

This is for a 12 month Fixed Term Contract.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading...

Role Responsibility

• Capturing, validating, documenting and obtaining sign off on business requirements across all levels of change
• To facilitate effective workshops and meetings by asking smart questioning to draw out information and outcomes
• To have ownership of deliverables
• To ensure effective stakeholder management
• To continually learn and share lessons
• To maintain knowledge of the project and change lifecycles
• To maintain knowledge of project methodologies utilised within Saga
• To maintain knowledge of systems, operations, and people across the business
• To partake in any training as required for the role
• To demonstrate and maintain a logical approach to problem solving
• To manage challenging situations and work under pressure on multiple concurrent projects though organisation and time management skills
• To adapt quickly to changing priorities and workloads
• Demonstrates proficiency with Saga’s methodologies
• To ensure actions, risks, issues, and decisions are logged against appropriate change items in accordance with the best practice requirements of Change Management
• Evaluate multiple options before helping the project team settle on a solution
• Make recommendations for delivery options

The Ideal Candidate

• Excellent communication skills
• Able to work in a faced paced environment with changing priorities
• Relevant tool-set and Business Analyst qualifications
• Competent in Business Analyst Practices
• Competent in use of Microsoft applications
• Excellent time management skills to enable successful delivery
• Ability to work on multiple tasks simultaneously
• Quality focused with strong attention to detail
• Ability to work as part of a team and on own initiative
• Able to think creatively to see more efficient ways of doing things
• Quick and flexible learner with aptitude for new processes and technologies
• Analytical approach to tasks, research and projects
• Enthusiastic about change but sensitive to the effect of change on others
• Has a ‘Can do’ attitude and willingness to go the extra mile when required
• Ability and confidence to challenge and influence peers to do the right thing
• Understands competing objectives of the business in terms of commercial benefit and quality, and when to challenge
• Ability to understand and describe systems, operations, people and processes in order to effectively understand and document change requirements
• Able to capture information and create effective visual models
• Able to use appropriate leadership style to gain and maintain trust, commitment and collaboration of others

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group