Business Analyst

Job Introduction

Bennetts are recruiting for an experienced analyst with a strong understanding of business process improvement; the ability to define new processes, capture existing and re-engineer procedures. You’ll partner the Customer Operations Centre, leading the analysis of business challenges/opportunities and support in identifying and crafting the solutions, helping Bennetts to achieve its strategic objectives. You’ll need to be passionate about data and analytics and have a proactive approach to learning about the business.

Role Responsibility

Include: 

• Business Analysis. Analyse business requirements to establish feasibility and business impact on complex initiatives. Create business cases to support decision making. Work with customers to resolve conflicts between requirements. 
• Information gathering. Gather complex, sensitive or strategic information from a variety of sources using appropriate techniques. Analyse and document current processes using variety of methods and sources to validate information. 
• Regularly project manage change initiatives. Drive the introduction of the methodology into the organisation and champion its wider use. 

The Ideal Candidate

You’ll be the bridge between IT and business stakeholders; therefore, you must have excellent communication skills and be a tactful diplomat. The scale of the role is diverse, so you’ll need experience of working on large complex projects, as well as smaller tactical initiatives. A strong background in business change and transformation, ideally experienced in delivering change in a range of environments such as contact centre, digital and marketing. Strong commercial acumen is a must, as you’ll be looking for ways of improving efficiencies or value, considering all aspects of cost versus value and risk when making commercial decisions. 

Package Description

• 25 days annual leave + bank holidays
• Pension
• Private Medical Insurance following 12 months service
• Flexible working 
• Discounted gym membership
• Free fruit 

About the Company

Bennetts is a market leading specialist motorcycle insurance broker. With over 200,000 customers, we’ve been around for over 85 years but, we never stand still. We pride ourselves on being different, innovative and ambitious. We’ve built the fastest growing, award-winning biking social network – BikeSocial which is going from strength to strength and now we’re keen to continue to grow our business - our minds are well and truly open as to where we could take Bennetts in the future.

Bennetts is owned by the Saga Group and while our customer base differs, in that our customers are aged 16-90, we do benefit from the support and knowledge of the wider Group to deliver outstanding customer experiences to drive business growth.

Saga Group