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Business Assurance Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

** Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

…And right now, we are looking for a Business Assurance Coordinator to work in our CHMC side of the business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products. 

You will be responsible for providing administrative and technical support to the Business Assurance function; who supply First Line of Defence (1LOD) Risk Management Services and Business Assurance support, encompassing Risk, Audit, Quality Assurance and Continuous Improvement; supporting the wider objectives of the team specifically in relation to the Annual Audit Programme.  

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.  

So, if this is of interest to you then we would be keen to hear from you!

Role Responsibility

As a Business Assurance Coordinator your top 5 responsibilities will be: 

  • Supporting Claims Auditors during audit completion, whist liaising with key departments and suppliers to collate requests. 
  • Monitoring Audit and Review outputs, liaising with Business Assurance Auditors and Suppliers to ensure closure of external and internal actions in line with the agreed timescales.  
  • Acting as a liaison and facilitator of all internal and external audit requests, including obtaining and distributing annual plans.   
  • Processing business requirements and ’Customer Rights’ requests in line with General Data Protection Regulation and acting as a contact for Data Protection matters, ensuring escalation and reporting in line with Group policies.  
  • Providing general administrative support to all functional areas and colleagues within Business Assurance. 

The Ideal Candidate

  • Highly organised, methodical, and ability to juggle a multitude of tasks and deadlines, whilst working under pressure. 
  • Excellent communication skills, verbal and written across all business levels. 
  • Positive disposition, proactive with a solution-centric approach. 
  • High work ethic and drive, with ability to self-manage. 
  • Flexible, personable, and able to embrace change. 
  • Maintains complete discretion, confidentiality, and professionalism. 
  • Must be able to work to a high degree of accuracy, producing work to a high standard 
  • Enquiring and tenacious mind. 
  • Naturally supportive. 
  • A good standard of secondary education is necessary. 
  • An understanding of the CHMC Audit process and objectives, including the Audit methodology. 
  • Sound knowledge of the Claims business, key personnel, main processes, products, systems, and policies. 
  • Administration experience, with demonstrable Microsoft Office skills. 
  • Experience in writing accurate, clear, and concise reports and summaries. 

Our values are:

  • Precision Pace - Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




Saga Group

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