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Business Consultant Lead

Job Introduction

** Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

…And right now, we are looking for a Business Consultant Lead to work in our Operations Development team in our insurance part of the business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.  

You will be an important part of the operational lead in the delivery of key strategic changes benefitting the business, customer, and our colleagues. You will be gathering agent feedback and any data from within the business to improve and enhance our processes.  

You will be working very closely with the Operational teams to ensure their needs are met and supported thorough delivery by having excellent communication skills. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.  

If this is of interest to you then we would be keen to hear from you!

Role Responsibility

As a Business Consultant Lead your top 5 responsibilities will be: 

  • Support the implementation of strategic business developments into the operation. 

  • Review end of end business processes, recommend improvements and co-ordinate the successful implementation, whilst also considering any impact to regulatory aspects of processes/products across the business. 

  • Work in collaboration with various business units acting with precision pace and empathy. 

  • To seek opportunities to create original ideas to the benefit of the customer, colleague, or company. 

  • Developing and maintaining excellent relationships across all levels of management and departments across Saga. 

The Ideal Candidate

  • Excellent communication skills in verbal, written and listening. 

  • Strong time management skills to enable successful delivery within pre-set deadlines and to the required standard. 

  • Ability to work on multiple tasks simultaneously.  

  • Able to lead a multi-functional team to successfully complete assignments. 

  • Expert Problem Solver. 

  • Analytical approach to tasks, research, and projects. 

  • Varied internal business knowledge. 

  • Proficient in the use of Microsoft Office applications.  

  • Project Management knowledge desired, but not essential. 

  • Experience of continuous improvement. 

  • Knowledge of latest learning trends and how businesses develop. 

  • Operational knowledge of Product. 

Our values are:

  • Precision Pace - Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




Saga Group


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