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Business Process Analyst - Up to 9 months Maternity cover

Job Introduction

** Remote/home working allowed ** 

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life! 

And right now, we are looking for a Business Process Analyst for up to 9 months on a Fixed Term contract to cover Maternity at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.  You will be responsible supporting and having guidance throughout the change life cycle by translating ideas into potential business process solutions as well as creating and identifying enterprise-wide optimal business process solutions in conjunction with the Change Owner and relevant Technical Leads.   

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.    

If you like the sound of the above, then we want to hear from you! 


Role Responsibility

  • Business process engineering with efficiency and lean disciplines for enterprise-wide change across the whole change lifecycle 

  • Translate business objectives and requirements into functional and system specifications

  • Feed into the business cases where appropriate when suggesting potential solutions, along with their impacts and benefits 

  • Validating relevant developed change has reached the designated Acceptance Criteria and is ready for Change Owner sign off or identifying any areas of concern that may not have been considered through the User Story lifecycle 

  • Provide Project Management support if necessary, to manage and track projects, managing project progress and adapt planning and prioritisation where required. Assist with planning, dependencies, risk management and communication

  • Leading the transition of projects into business as usual 

  • Identify and establish corrective action plans for business top priorities that will ensure a swift, effective delivery of change and benefits 

  • Facilitating effective workshops and meetings by asking the right questions to draw out requirements, options, and potential solution

  • Being business solution focused, evaluating multiple options before helping the business to settle on a solution, recommending ways to tackle a task where relevant

  • Analysis of data solution to identify system and operational process gaps, pro-actively raising these to the relevant department and support in the creation of their change requests

  • Staying up to date with the latest business best practices and technological developments that can help to streamline processes to help the business perform more efficiently

  • Maintaining and enhancing key relationships with the Change area, Development Teams, Change Partners and Change Teams 

  • Gaining an extensive knowledge of systems, operations, and people across the business 

  • Ensuring swift progress across multiple concurrent projects though organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads

  • Demonstrating and maintaining a logical approach to problem solving 

  • Being able to work under my own initiative with a brief understanding of the task required, working out a plan of who to speak to and the best way to gather the required information

  • Supporting Project Managers, Business Analysts and development teams within Change where additional analysis is required

  • Continually learning and sharing lessons with my peer group 

  • Effectively manage stakeholder expectations around scope and delivery 

  • Liaising with other departments, representing the Change Management Team 

  • Building strong relationships with all levels of personnel both internal and external in order to complete tasks

  • Ensuring actions, risks, issues, and decisions are logged against appropriate change items in accordance with the best practice requirements of Change Management

The Ideal Candidate

  • Enterprise-wide Process modelling. 

  • Facilitation skills. 

  • Communication skills. 

  • Stakeholder management. 

  • Service management. 

  • A broad, business wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies and governance. 

Our values are: 

  • Precision Pace - Always owning and making things happen. 
  • Empathy – Always aware of others. 
  • Curiosity – Always asking why. 
  • Collaboration – Always one team, the Saga team! 

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.



Saga Group


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