Client Operations Consultant

Job Introduction

Responsible for processing any booking cancellations and transfer requests, you will have excellent attention to detail in order to retain bookings and provide suitable consolidation tours to our clients where required. Your prime responsibility will be to ensure the smooth running of any pre-departure changes. Whether this is by liaising with clients regarding their travel needs, to inform them that a tour is no longer operating, or by processing their transfer requests, excellent customer service skills are essential.

Role Responsibility

You will need to liaise with third party suppliers on behalf of clients, ensuring that any and all of their needs are met, making sure that clients have to do as little extra work as possible. Ensuring that all administration for pending and pre-registration bookings, and that all bookings are updated correctly is another key part of this role. But most importantly of all, you will deliver exceptional service to our clients in the run up to their departure, ensuring they come back to Titan time and time again.

Key tasks include:

• Contacting clients who require assistance whilst on tour
• Deal with the administration of client’s Travel Needs
• Deal with our suppliers in connection to the needs of the client
• Contact clients who are looking to cancel, trying to retain their business by holding their deposits for a future booking
• Contact clients either by phone or letter to update them with any product changes 
• Process refunds when required
• Re booking of clients who have held their deposits with us due to a previous cancellation
• Update bookings and clients with any price reductions
• Circulate MI reports where necessary

The Ideal Candidate

You should be an approachable, customer driven individual who thrives under pressure and has a great ability to work on their own initiative as well as part of a team. Whilst experience of working in the travel industry would be welcomed, it is not essential, however a passion for travel is encouraged!

Package Description

We offer excellent opportunities for career development, and fantastic incentives, such as flights, high street vouchers and many more. With great working hours that encourage a work life balance, you’ll be part of a fun and friendly team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends!

About the Company

There are some great travel companies out there – so why Titan? Well, we’re one of the UK’s leading escorted holiday companies (and have been for the past 40 years). Our award-winning collection of holidays covers all seven continents, with carefully planned itineraries ranging from rail journeys and river cruises, to small-group adventures and trips exclusively for solo travellers.

Saga Group