Commercial Optimisation Manager

Job Introduction

To maintain competitive edge in today’s fast-moving environment, we need to ensure we’re maximising the data and insight available to make the correct commercial decisions as early as possible. It is for this reason that a focus on commercial analysis, is of upmost importance.

With the rapidly developing landscape of automation and AI technology, this individual will be at the front edge of this for Saga Travel Group, understanding how we can utilise these new tools to improve the commercial performance of the business.

A commercially astute individual who deliver’s insight to the broader Commercial Team, to ensure the delivery of optimum revenue, volumes and margins.

Role Responsibility

• Become the SME for the Revenue Management tool (Alytic), driving forward data validation, future system development, in house training etc.
• Analyse the data within Alytic with a view to highlighting recommended focus areas and targets for the business, setting success criteria and articulating learnings.
• Analyse weekly, monthly, booking data to report on trading performance activities, to then collate & deliver trading updates to the business.
• Play a key role in the annual 5-year plan process working with Finance, Commercial and Product to help set the plan for the key metrics (Customers, Revenue, Margin) by region.
• Produce monthly Customer, Revenue and Margin targets for each of the areas to share with the wider business.
• Support the Revenue & Product managers with data insight at the micro level.
• Review, track and analyse the market in terms of trends and competitor activity sharing insights with the business to ensure the trading plans are optimised.
• Lead STGs understanding of automation and AI technology which can enable us to improve our commercial performance. Make recommendations to the business on products which will support this.
• Co-ordinate the quarterly forecast process by Tour and departure month across the commercial team to ensure optimal capacity, price, margin mix and challenge commercial assumptions.
• Collaborate with other Group functions (e.g., Marketing, Sales etc) to share data and insights that can lead to meaningful action.
• Work closely with the Product team to provide robust and insightful data in preparation for product negotiations.
• Continuous process improvement, not only for the Revenue Management team, but the use of MI/Data across the group.

The Ideal Candidate

• An analytical background with excellent knowledge of Microsoft Excel.
• MI Experience gained in any sector, ideally Travel.
• A track record of dealing with complex information and then providing detailed insights from large amounts of data.
• Experience working in similar commercial/financial roles.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues. 

We offer total flexibility over where you work – you choose a place that you feel happiest, healthiest and most productive, either from home or in one of our hubs in London, Crawley or Ashford.

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.

Benefits available to all colleagues:

• 25 days of paid holiday (with option to purchase more), plus bank holidays that you can use any time of the year and an annual volunteer day on us.
• Workplace pension scheme where we match your contributions up to 10%.
• AXA Be Supported.
• A range of reductions and offers from Saga Travel Group as well as leading retailers, travel groups discounts and entertainment companies.

About the Company

At Saga Travel Group, we’re driven by the aim of creating a place where older people are valued for their experiences. We’re a dynamic and forward-looking business with a clear, single-minded purpose: to deliver exceptional experiences every day for our colleagues and customers.

Our values underpin our approach and help guide us. We work with precision, pace, curiosity, empathy and collaboration to create a unique environment for our teams.

The vision for the Saga Travel Group is to build the travel company for the experienced traveller. We already have world-class escorted Saga and Titan touring businesses and now building a new dynamic, digital travel business that will deliver fresh, innovative product.

When you join Saga Travel Group you will work across two leading brands and play a vital role not only in our growth but in our mission to deliver lasting memories for our customers seeing them return again and again.

As an STG colleague you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us.

We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Moving Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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