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Conduct Risk Business Partner

Please Note: The application deadline for this job has now passed.

Job Introduction

Conduct Risk Business Partner          

Salary £50,000 to £60,000


FT – 35 hours per week

**Hybrid with a monthly visit to London or Ashford Hub.   

Closing date 22nd April 2024

The Saga Conduct Risk Advisory team seeks to safeguard and empower the rest of business to deliver their strategy and operate their functions in a compliant and risk-focused way. This is achieved by building and nurturing stakeholder relationships and providing accurate, timely and robust regulatory advice and support. 

It is a busy and dynamic team that covers all aspects of conduct regulation for 3 regulated firms, a claims handling company, and 3 Appointed Representatives, so our day-to-day work is varied and interesting with no day being the same!

Here at Saga our ambition is to provide exceptional services every day to its customer’s and colleagues and this objective runs through everything we do.  If you love being part of a customer centric organisation which offers varied, interesting and challenging work within a collegiate environment, then look no further.

We are keen to see applications from Conduct Risk/Compliance professionals who have a minimum of 8 years working in compliance for an insurer or insurance intermediary.  This is a Business Partnering / Advisory role, reporting to our Head of Conduct Risk.

** Hybrid working with a monthly visit to our Ashford, Kent or Kings Cross, London hub. You will need to be within a reasonable commuting distance to undertake this role.

Role Responsibility

Working as one of our dedicated Conduct Risk Business Partners, you will be responsible for Insurance Business Conduct Risk. You will be fully accountable for the following areas;

  • Building and managing effective and collaborative relationships with key business stakeholders.
  • Supporting the business in identifying and managing conduct related risks, including implementation of appropriate controls.
  • Providing appropriate, business-focussed advice and recommendations on all relevant areas of regulation.
  • Supporting the business in fostering strong regulatory relationships including timely, accurate regulatory reporting.
  • Acting as a centre of excellence in all aspects of regulatory compliance, developing and providing training.
  • Maintaining an effective horizon scanning framework to keep the business fully informed on regulatory and legislative initiatives.
  • Supporting regulatory change work, led by the first line.
  • Serve as a mentor for to colleagues within the team and wider risk function
  • Contributing to the development of the Conduct Risk Team and the overall Risk function.
  • Always maintaining the highest level of integrity and confidentiality.

The Ideal Candidate

You will be seen as an expert in conduct risk and compliance and have already worked in the Insurance Industry for some time.

You can demonstrate the following skills and experiences;

  • Can independently manage a portfolio of work and balance the demands of maintaining high quality work and delivering to deadlines.
  • Demonstrate excellent verbal and written communication skills and able to take complex issues and communicate them in a simple easily understood way.
  • Have a methodical, analytical, enquiring mind and tenacity, while maintaining objectivity.  
  • A sound knowledge of FCA (and ideally Gibraltar) regulatory requirements and key conduct related priorities within insurance.
  • Quickly gets to grips with understanding unfamiliar businesses, process or products.  Able to logically analyse and assess them.
  • Can challenge and raise your point of view across to senior individuals and can defend it constructively. 
  • Always able to exercises Strong judgement, identifying key issues and suggesting appropriate solutions for them.
  • Fully understands the concepts of risk, controls and materiality and can be proportionate when making decisions.


  • Holds a relevant professional qualification or CII certificate. (Insurance or Regulated Financial Services Operations.)
  • Knowledge of the Gibraltar and Jersey regulations.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.  

  • Our working week is 35 hours per week, these can be worked flexibly to suit your working style
  • 25 days holiday + bank holidays
  • Option to purchase additional leave up to 5 extra days
  • Pension scheme matched up to 10%
  • Life assurance policy on joining us
  • Wellbeing programme
  • Colleague discounts including family discounts on cruises and holidays!
  • Range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Enhanced maternity and paternity leave
  • Grandparents leave
  • Company performance related annual bonus - Up to 5%
  • Income protection
  • Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.


Saga Group

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