Credit Hire DMU Handler

Job Introduction

** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate. **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

And right now, we are looking for a Credit Hire DMU Handler to join us. You will be responsible for the downtime management of defendant credit hire claims and ensure durations are kept to a minimum, whilst highlighting opportunities for negotiation at settlement stage.

Role Responsibility

• Manage the downtime of defendant credit hire claims.
• Arrange the collection, recovery, inspection, and repair of third-party vehicles when required.
• Liaise with suppliers and credit hire organisations to ensure that repairs are completed in a timely and economical fashion.
• Perform desktop Total Loss report assessments to reduce hire duration and claim close
• Assist in managing our protocol agreements.
• To identify and exploit areas of dispute with Credit Hire Organisations
• Complete third-party reports and assist with liability investigations.
• Highlight potentially fraudulent claims to the claim’s validation team
• To contribute proportionately to the team’s achievement of all its targets.

The Ideal Candidate

• Good understanding of the claims system
• Liability experience preferred
• Professional
• Excellent time management skills
• Excellent communication skills
• Proficient in Office, particularly Word and Excel
• Flexible approach to work.
• Curiosity
• Attention to detail

Our values are: 

• Precision Pace - Always owning and making things happen 
• Empathy – Always aware of others 
• Curiosity – Always asking why 
• Collaboration – Always one team, the Saga team! 

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Hybrid

Saga Group