Customer Service Executive
Job Introduction
Customer Service is at the heart of what we do at Titan but, at times, not everything runs as planned. That is why we have a team dedicated to putting it right and getting our customers back on side. If you are the type of individual who loves problem solving whilst delivering exceptional customer service then this is the role for you.
Role Responsibility
Your primary responsibility will be to speak to customers on the phone to resolve their complaints, whilst having a commercial awareness of the compensation being offered. Treating every one of our customers as individuals, you will develop your own style and manner to go that extra mile to ensuring their experience is second to none.
The Ideal Candidate
We’re looking for someone to join our existing team, who has a keen eye for detail, who can recognize when there are reoccurring issues and then have confidence to challenge others around the business to deliver the best customer experience.
You should be a tenacious, customer driven individual who enjoys using your own passion about travel and customer service to rectify, resolve and retain our customers business. At times you will need to keep calm and composed when dealing with a customer who may be slightly upset following a disappointing holiday experience.
Whilst experience in customer service within the travel industry would be welcomed, it is not essential. Knowledge of the ABTA Code of Conduct is useful, as you’ll be working to achieve deadlines in line with this policy.
Package Description
Up to £20,000 pa dependent on experience
We offer excellent opportunities for career development, with great working hours that encourage a work life balance, 35 hours per week working Monday to Friday 9am-5pm. Plus you’ll be part of a fun and friendly team, offering a wide range of discounts on holidays, flights and more for yourself, family and friends!
About the Company
Here at Titan Travel, we’re fiercely passionate about providing customers with fantastic holidays. Part of the Saga Group, we take our customers to some of the world’s most exciting destinations, from Kathmandu to New England and Buenos Aires to Alaska, where travelers have access to once in a lifetime experiences and can create memories they can treasure forever.
Saga Group