Customer Support Advisor - (6 Month Fixed Term Contract)

Job Introduction

A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.

An opportunity has arisen for a Customer Support Advisor to join our Service Delivery team based in Middelburg, Folkestone on a 6 Month Fixed Term Contract.

Sitting within the Customer Support area, you will take calls or respond to emails from customers to support them with their queries. This means understanding their needs, putting yourself in their shoes and getting everything right first time for them.

You will bring excellent Customer Service and interpersonal skills.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading……

Role Responsibility

• To provide our customers with exemplary service by dealing with all calls or workflow efficiently, accurately and promptly
• To ensure that all promises to customers are fulfilled
• To develop and maintain a thorough understanding of all products and processes
• To maintain client confidentiality at all times
• To be able to investigate and resolve any customer complaints providing first class customer service

The Ideal Candidate

Capability, Knowledge and Experience:

• Excellent Customer Service and interpersonal skills

Personal Characteristics:

• Excellent attention to detail
• Good time management skills – a self-starter able to prioritise their own workload and work effectively under pressure
• Ability to manage the delivery of content within tight deadlines
• Eager to learn and develop
• Strong numerical and literacy skills essential

Package Description

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

 We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

The Saga Recruitment Team are on hand should you wish to attend a Recruitment Surgery and discuss your application, CV or interview advice. Just get in touch to book an appointment.

For further help we have found some useful videos that provide some good advice for creating your CV:

And some great tips should you be invited to interview:

Saga Group