Customer Support Agent - (6 Month Fixed Term Contract)
Job Introduction
A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.
An exciting opportunity has arisen for a Customer Support Agent to join our Service Delivery team based in Middleburg, Folkestone on a 6 month Fixed Term contract.
Sitting within the Customer Support area, you will take calls or respond to emails from customers to support them with their queries. This means understanding their needs, putting yourself in their shoes and getting everything right first time for them.
You will bring excellent Customer Service and interpersonal skills.
And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
If this sounds like a role for you then keep reading……
Role Responsibility
• To provide our customers with exemplary service by dealing with all calls or workflow efficiently, accurately and promptly
• To ensure that all promises to customers are fulfilled
• To develop and maintain a thorough understanding of all products and processes
• To maintain client confidentiality at all times
• To be able to investigate and resolve any customer complaints providing first class customer service
The Ideal Candidate
Capability, Knowledge and Experience:
- Excellent Customer Service and interpersonal skills
Personal Characteristics:
- Excellent attention to detail
- Good time management skills – a self-starter able to prioritise their own workload and work effectively under pressure
- Ability to manage the delivery of content within tight deadlines
- Eager to learn and develop
- Strong numerical and literacy skills essential
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
Learn more about the Saga business by watching our Saga plc Interim results for the six months ended 31st July 2018
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
