Data Analyst - Fraud Investigation
Job Introduction
With a hybrid approach requiring some days in our Folkestone office. You will need to be able to commute to Folkestone to undertake this role.
Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.
And right now we are looking for a Data Analyst - Fraud Investigation to ensure that effective controls are in place to protect the business from application fraud as well as assessing emerging threats.
It's an exciting time to join as we move away from traditional investigation models, to driving fraud investigation forward, through data analytics and new fraud investigation tools. You will be responsible for the identification and analysis of data which will be used to drive these diverse fraud strategies forward. You should be adept at working with high volumes of data, and able to utilise your skills to discover patterns and trends which will form meaningful insights for the application fraud team.
Role Responsibility
Monitoring application fraud alerts and take necessary action to protect customers.
Delivering information from fraud data and providing insights to fraud management and strategy teams.
Creating and delivering key metrics that support decision-making processes within fraud.
Be responsible for ensuring appropriate governance, conduct and control risk frameworks are embedded in all relevant activities
Reviewing alerts from external sources and ensure that appropriate actions are taken to mitigate fraud
Investigating fraud including organised fraud rings
Providing support to the operational and business units regarding all fraudulent matters.
Assisting with the optimisation and automation of fraud reporting and contributing to the preparation and delivery of reports in a timely manner.
The Ideal Candidate
Prior working experience with data analytics (necessary)
Prior knowledge of insurance fraud prevention tools (desirable)
Skilled in the use of SQL and/or Snowflake (necessary)
Skilled in the use of Tableau and/or other data visualisation tools (necessary)
Understanding of insurance pricing tools such as Radar (desirable)
Ability to build and interpret dashboards and reports with data visualisation tools
Presenting confidently to technical experts.
Demonstrate excellent knowledge and aptitude in data analysis
Strong organisational skills and attention to detail, with a demonstrated ability to work independently, ruthlessly prioritise, and manage a high-volume of tasks, deadlines, requirements, and decisions whilst driving exceptional customer outcomes.
Strong analytical skills to be able to identify fraud risks
A team player: someone who others like to collaborate and who supports the management team.
Our values are:
- Precision Pace - Always owning and making things happen.
- Empathy – Always aware of others.
- Curiosity – Always asking why.
- Collaboration – Always one team, the Saga team!
Package Description
The standard benefits when you join Saga include:
Remote working available where possible
25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
Free private medical insurance after 1 years' service
Workplace Pension
AXA Be Supported
A range of reductions and offers from leading retailers, travel groups and entertainment companies
About the Company
Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.
Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.
Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.
We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.
We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
#L1-Hybrid
Saga Group
