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Database Ops Engineer

Please Note: The application deadline for this job has now passed.

Job Introduction

** Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

…And right now, we are looking for a Database Ops Engineer at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.   

You will be involved in customer data management which can include complex algorithms, which you will also be involved in database design, development, testing, performance tuning and support for all aspects of the Production, UAT and Development Environments. Working within a software development team, attending planning sessions, stand ups, reviews, and involved with multiple project stakeholders to help shape the future development of the systems. 

You will bring a solid understanding of end-to-end data processing (ETL, DTS, SSIS) and be a strong communicator by having a high level of technical aptitude. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. 

If this is of interest to you then we would be keen to hear from you!

Role Responsibility

As a Database Ops Engineer your top 5 responsibilities are: 

  • Analysing, maintaining and optimising Saga’s customer databases. 

  • Performance tuning - a deep understanding of index, query, and table performance and how to resolve issues. 

  • Working collaboratively with other technology professionals to support technology programmes, projects and workstreams. 

  • Identification of low value activity and process improvements. Encouraging automation and coordination with Development and DevOps teams. 

  • Developing relationships with internal resources and third parties to aid incident and issue resolution. 

The Ideal Candidate

  • Communication skills.  

  • Knowledge of technologies relevant to area.  

  • Agile development methodologies.  

  • An eye for detail and identifying problems.  

  • Risk and Incident management.  

  • Best in class analysis skills, with the ability to understand business requirements and translate them into solutions.  

  • Excellent knowledge of logical and physical data models, metadata definitions and models, queries and reports, processes, and maintenance procedures.  

  • Expertise in data engineering with demonstratable experience in design, development, testing of database solutions and experience with data lake and warehousing tools and techniques. Including a focus on performance, scalability, security considerations and operation within a regulatory framework.  

  • Performance tuning - a deep understanding of index, query, and table performance and how to resolve issues.  

  • In depth understanding of Microsoft SQL Server (to ver.  SQL Server 2019) Database administration and maintenance of production systems.  

  • Experience building, using Microsoft SSIS / ETL and Visual Studio. 

  • Self-motivation and the ability to work remotely under their own initiative within a collaborative team environment.  

  • Authoring of technical documentation and the provision of support, training and knowledge transfer to Developers, Business Clients, and IT Support Staff.  

  • Strong written and verbal communication skills via phone, email, and video conferencing.  

  • Industry experience with exposure to Agile software engineering and Change Management best practices. 

  • Good education background ideally to a degree level.   

  • Experience in database operations or similar experience.  

  • Experience of Microsoft Azure is preferred.  

  • Agile and scrum experience.  

  • Experience of Dynatrace is preferred but is not essential.  

Our values are: 

  • Precision Pace - Always owning and making things happen. 

  • Empathy – Always aware of others. 
  • Curiosity – Always asking why. 

  • Collaboration – Always one team, the Saga team! 

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




Saga Group

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