Destination Experience Co-Ordinator

Job Introduction

Destination Experience Co-Ordinator

Salary: 12-month FTC 22,000

FT-35 hours per week

Hybrid- Ashford Hub 2 days / Home 3 days

Saga Cruises have an ambitious growth plan, providing exceptional cruise experiences that inspire new and existing customers to explore with us on our new boutique ocean and river cruise ships.

And right now, we are looking for a Destination Experience Co-Ordinator to join the team on a fixed term contract to cover maternity leave. This is an excellent opportunity where you will help to deliver an exciting range of innovative, market leading shore excursions for Sagas Ocean & River cruise ships across our World-wide destinations.

You will support the shore excursion production system to include all administrative functions which will consist of all in-house system inputting (Taurus & MXP) and allocation management across primarily our Ocean product range but will also include our River cruise product range as required.

So, if this role is of interest to you then please dont delay, look at the role requirements below and get in touch and apply today!

Role Responsibility

• MXP System administration inputting of all shorex tour programme data including tour manifest uploads (System training can be provided)
• Taurus - inputting of all shorex tour and shuttle bus rates and data as required (System training can be provided)
• Destiny reviewing all cruise information is correct to ensure accurate planning & pricing of excursions

• Managing allocation of on-sale cruises & liaising with agents as required to ensure maximum load factors are achieved through accurate system set up, correct allocations and timely opening of additional departures where available.

• Responding to sales team queries
• Advising agents of pre-book sales figures prior to cruise departure
• Managing, curating and keeping up to date TOD library
• Managing, curating and keeping up to date Risk form library
• Issuing Agent contracts are issued in a timely manner, accurately and without error containing all agreed rates and relevant conditions and returned duly signed in line with agreed deadlines.
• Liaising with onboard team to ensure all relevant pre-cruise information required is received including ADA vehicle requests.
• Managing waitlists, requesting additional tour allocation and advising Sales Team and/or Onboard team accordingly.

The Ideal Candidate

• Flexible and adaptable with outstanding attention to detail& working to deadlines
• Experience in database systems and solid IT systems knowledge (Taurus, Word, Excel, Outlook)
• MXP Operation System knowledge (training can be given)
• Excellent communication and interpersonal skills
• Good level of numeracy and literacy skills
• Self-motivated approach - Ability to work on own initiative and remain calm under pressure.

Package Description

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays pro rata for the contract term offered
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Income protection during the term of the FTC
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance andthe Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Were passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. Were dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engagedonthe role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group