E-Commerce and CRO Executive

Job Introduction

** At Saga we’re radically flexible which means this role can be remote or office based. Our team come together to collaborate once or twice a month.***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside inspiring colleagues. Come to Saga. 

And right now, we are looking for an Ecommerce & CRO Executive to join us. This will be a hands-on delivery role, supporting the management of Saga’s online Quote & Buy journeys, and customer account area. You will take responsibility for the day-to-day operation of our core systems ensuring all development, issues and change are appropriately managed and act as a representative for Digital Marketing. 

Saga as a business is currently going through digital transformation and this role will be a part of that by driving change. This will be a varied role that will work cross functionally and help set the strategy for the team on the customer journey. 

We need you to have a keen interest in digital and be someone that’s customer focused. You will be familiar with analytics, testing and replay tools. Using both collaboration and curiosity, you will drive performance and innovation.

Role Responsibility

• Take ownership of queries related to the quote and buy applications and online account area.
• Participate in the scoping and delivery of optimisation projects and support the Ecommerce & CRO Manager with the wider BAU change stack 
• Use your knowledge of CRO to challenge/propose ways that communication, marketing, and the customer journeys can be improved
• Provide advice and input to other products and campaigns and recommending UX/UI best practices across other departments
• Support the planning and delivery of the CRO programme ensuring that deadlines are met and considering all elements of project delivery to mitigate risks/changes throughout the process 

The Ideal Candidate

• Passionate about Digital and the online customer experience
• Knowledge of Digital tools such as Analytics, Session Replay and AB testing platforms
• An understanding of general insurance products and how a regulated business operates
• Strong analytical skills with the ability to understand the commercial impact to the business and communicate this to other stakeholders  
• Personal communication and presentation skills - able to come across as a credible team representative 
• Comfortable working at a detailed level when needed but with the ability to think more strategically and prioritise
• An ability to work collaboratively across functions
• Experience working within a digital transformation programme would be an advantage
• No qualifications needed - but a Maths, Science or Psychology degree is preferred 

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group