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Ecommerce & CRO Executive

Please Note: The application deadline for this job has now passed.

Job Introduction

Ecommerce & CRO Executive          

Salary £27,000 - £35,000 Depending on experience


FT – 35 hours per week

Hybrid – Home & Hub (London or Kent)

As an Ecommerce & CRO Executive, you will have a keen interest in digital and whilst remaining customer-focused. You’ll be familiar with analytics, testing and replay tools. Using both collaboration and curiosity, you will drive performance and innovation. 

This will be a hands-on delivery role, supporting the management of Saga’s online Quote & Buy journeys, and customer account area. You will take responsibility for the day-to-day operation of our core systems, ensuring all development, issues and change are appropriately managed and act as a representative for Digital Marketing.  

Saga Insurance as a business is currently going through digital transformation, and in this role, you will  be a part of driving that change. This will be a varied role that will work cross-functionally and help set the strategy for the team on the customer journey.  

At Saga, we offer total flexibility over where you work. You choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. In our Ecommerce & CRO team we typically come together to collaborate once a month.

Role Responsibility

As one of our Ecommerce & CRO Executives you will take ownership of queries related to the quote and buy applications and online account area.

Your accountabilities will include; 

  • Participating in the scoping and delivery of optimisation projects and support the Ecommerce & CRO Manager with the wider BAU change stack  
  • Using your knowledge of CRO to challenge/propose ways that communication, marketing, and customer journeys can be improved 
  • Provide advice and input to other products and campaigns
  • Recommending UX/UI best practices across other departments 
  • Supporting the planning and delivery of the CRO programme ensuring that deadlines are met and considering all elements of project delivery to mitigate risks/changes throughout the process  


The Ideal Candidate

As our new Ecommerce & CRO Executive, you will be passionate about digital and the online customer experience. If you have experience working within a digital transformation programme that would be an advantage.

Other skills and experience required include:

  • Knowledge of digital tools such as Analytics, Session Replay and AB testing platforms 
  • An understanding of general insurance products and how a regulated business operates 
  • Strong analytical skills with the ability to understand the commercial impact to the business and communicate this to other stakeholders   
  • Personal communication and presentation skills - able to come across as a credible team representative  
  • Comfortable working at a detailed level when needed but with the ability to think more strategically and prioritise 
  • An ability to work collaboratively across functions 

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.


  • Our working week is 35 hours per week, these can be worked flexibly to suit your working style
  • 25 days holiday + bank holidays
  • Option to purchase additional leave up to 5 extra days
  • Pension scheme matched up to 10%
  • Life assurance policy on joining us
  • Wellbeing programme
  • Colleague discounts including family discounts on cruises and holidays
  • Range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Enhanced maternity and paternity leave
  • Grandparents leave
  • Company performance related annual bonus - Up to 5%
  • Income protection
  • Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.


Saga Group

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