Efficiency Analyst
Job Introduction
When you join Saga we welcome you with open arms and we fuel your career possibilities. We support. We encourage. We champion you to reach your full potential.
We are looking for a Efficiency Analyst to work in our CHMC function of the business based in Folkestone, Kent.
You will be running the headcount modelling and productivity programme in CHMC to ensure we meet the needs of our customers and the business. You will support and drive efficiency initiatives across the business.
You will bring a structured and solution focused approach and be comfortable interacting with both technical and operational members of staff at all levels.
And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
If this sounds like a role for you then keep reading...
Role Responsibility
- Facilitate the updating and evolution of our headcount modelling process
- Coordinate with Operations, Finance and Support teams to ensure we fully understand headcount requirements both past, present and future
- Coordinate the updating and evolution of our productivity models, to drive more effective outcomes for our business
- Effectively manage the headcount analysts to achieve key business priorities
- Become the subject matter expert on both headcount and productivity
- Working with operations and finance to identify and execute opportunities to improve our processes
- Support the development of new strategies or initiatives to improve KPI performance
- Effectively process map complex processes to create clarity on how we function, as well as potential opportunities for improvements
- Analyse data to produce tangible solutions utilising both qualitative and quantitative data
- Have a solid understanding of technology available within the business and how this can be used to enhance operational processes
- Keep up to date with new technology available within the market ensuring any potential benefit to the business is recognised
- Strong technical background with a broad understanding of IT solutions
The Ideal Candidate
Capability, Knowledge and Experience:
- T-SQL
- Claims experience
- Lean/ Six sigma trained
- Highly analytical and numeric
- Able to analyse and digest complex and varied data sets
- Self-driven with a hands-on approach
- Strong communication skills with both technical and non-technical members of staff
- Collaborative
Personal Characteristics:
- High attention to detail
- Strong negotiator
- Ability to remain professional under pressure
- Dynamic and forward-looking
- Embraces change
- Supportive of others
Package Description
The standard benefits when you join Saga include:
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Free fruit
- Give as you earn
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
