Executive Housekeeper

Job Introduction

Be a part of a team that exists to inspire and enable exceptional experiences  

We have an exciting opportunity to join our team as an Executive Housekeeper. In this role, you will be responsible for the management of all Housekeeping functions and team members onboard our luxury boutique Cruise Ships which hold a maximum of 999 passengers. 

You will also be responsible for the implementation and execution for the cleanliness and maintenance of all guest rooms, public areas, crew areas and offices in accordance with USPH standards onboard. 

And in return, you will be part of a forward-thinking organisation with brand new, boutique luxury cruise ships. 

If you are an experienced executive housekeeper who can deliver exceptional experiences to our customers, we are keen to hear from you! 

Role Responsibility

• Ensures cleanliness, maintenance and presentation standards are kept to Saga Cruises principles in all Housekeeping areas 
• Spends a large amount of time in front-of-house operations to set the example and oversee inspections 
• Ensures all administrative and back of house functions are completed on time, accurately and are maintained to the required standard 
• Reports to the Hotel General Manager any guest complaints and feedback and where possible resolves 
• Daily inspection of cabins and public areas and ensuring shortfalls are dealt with in an efficient manner 
• Daily interaction with guests and supplies outstanding customer service and delivery 
• Oversees, coordinates, and administers the Housekeeping department schedule ensuring that hours of work and rest are accurately reported and adhered to 
• Effectively manages all Laundry Operations onboard ensuring the Laundry Master has all equipment necessary to conduct role 
• Maintains an accurate inventory of all Housekeeping materials such as linen, cleaning products, machinery etc. and creates purchase orders as necessary 
• Ensures the quality of all linen items serviced for the vessel along with guest and crew items are to the highest standard and regularly reviews quality control and where necessary arranges for damaged items to be discarded 
• Acceptance and control of goods delivered for the housekeeping department as well as correct storage 
• Manages, trains, and coaches the Housekeeping/Laundry crew to required company standard 
• Responsible for the appearance and manner of the housekeeping/laundry crew 
• In charge of distributing daily programs, gift orders, room service and turn-down services 
• Monitors machinery within the Housekeeping and Laundry departments and immediately reports any malfunctioning or damaged equipment 

The Ideal Candidate

• Previous experience as a Housekeeping Manager/Executive Housekeeper onboard a Cruise ship or 4/5* hotel/resort 
• Knowledge of UKPH and USPH 
• A good command of the English Language both written and speaking 
• Excellent organizational skills and able to juggle several operations in one go 
• Demonstrated experience in motivating, leading, and engaging a diverse workforce to increase cooperation and improve productivity 
• Passionate about people and able to handle guest complaints with a smile! 

Package Description

This is a fixed term contract onboard our cruise ships and comes with an excellent benefits package.

About the Company

At Saga we see the world through our customers eyes to allow us to exceed their expectations. Over the past 18 months, we have been focused on creating a British boutique cruising experience for our guests that is not available elsewhere on the market. The arrival of Spirit of Discovery last year was the first milestone in this plan and the ship has been extremely well received by our guests. We have now taken delivery of the newest addition to our fleet, Spirit of Adventure, with her striking design, distinctive new venues, and innovative speciality restaurants, she will certainly have a unique personality. She will complement Spirit of Discovery, and fulfil our promise of boutique luxury, perfectly.  

You will be welcomed into a loyal and caring group of professionals who see our passengers and other crew members as real people with feelings and needs. Guests are known by their name and are not just a number. We pride ourselves as working as one team between those working onboard and onshore to create the best possible product for our guests. 

Below you will see some videos of our new ships:

Below you will also see links to our website that will allow you to virtually step onboard our ships:

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-discovery.aspx

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-adventure.aspx

Saga Group