Executive Housekeeper

Job Introduction

Be a part of a team that exists to inspire and enable exceptional experiences  

We are looking for a Executive Housekeeper at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.     

The Executive Housekeeper is responsible for the management of all housekeeping functions and team members onboard the vessel.  

They have an overall command and responsibility for the cleanliness and maintenance of all guest rooms, public areas, crew areas and offices.

If this is of interest to you then we would be keen to hear from you!

Role Responsibility

• Responsible for the implementation and execution of cleaning procedures in accordance with USPH standards. 

• Ensures cleanliness, maintenance and presentation standards are kept to Saga Cruises principles in all housekeeping areas. 

• Spends a large amount of time in front-of-house operations to set the example and oversee inspections. 

• Ensures all administrative and back of house functions are completed on time, accurately and are maintained to the required standard. 

• Reports to the Hotel General Manager any guest complaints and feedback and where resolves. 

• Daily inspection of cabins and public areas and ensuring shortfalls are dealt with in an efficient manner. 

• Daily interaction with guests and provides outstanding customer service and delivery. 

• Oversees, coordinates, and administers the housekeeping department schedule ensuring that hours of work and rest are accurately reported and adhered to. 

• Effectively manages all Laundry Operations onboard ensuring the Laundry Master has all equipment necessary to conduct role. 

• Maintains an accurate inventory of all housekeeping materials such as linen, cleaning products, machinery etc. and creates purchase orders, as necessary. 

• Ensures the quality of all linen items serviced for the vessel along with guest and crew items are of the highest standard and regularly reviews quality control and where necessary arranges for damaged items to be discarded. 

• Acceptance and control of goods delivered for the housekeeping department as well as correct storage. 

• Manages, trains, and coaches the Housekeeping/Laundry crew to required company standard. 

• Responsible for the appearance and manner of the housekeeping/laundry crew. 

• Overall, in charge of the correct acceptance and return of crew uniforms upon individuals signing off. 

• In charge of distributing daily programs, gift orders, room service and turn-down services. 

• Monitors machinery within the housekeeping and laundry departments and immediately reports any malfunctioning or damaged equipment. 

• Prepare appraisals for individuals under their remit in accordance with company policies. 

• Attends passenger functions as required by Head of Department. 

• Partake inspections, training and meetings as required by Head of Department. 

• Ensures that the set standards are kept, and staff members work according to their respective job descriptions. 

• Lead and motivate using the Saga Leadership Model. 

• Ensure the ‘Saga Way’ is delivered every day. 

The Ideal Candidate

SKILLS REQUIRED: 

• Previous experience as Housekeeping Manager/Executive Housekeeper onboards a Cruise ship or 4/5* hotel/resort. 

• Excellent organizational skills and able to juggle several operations in one go. 

• Demonstrated experience in motivating, leading, and engaging a diverse workforce to increase synergy and improve productivity. 

• Passionate about people and able to handle guest complaints with a smile! 

• All certificates as required by the STCW code for this position. 

• Good command of the English Language. 

SAGA BEHAVIOURS:  

• We help to create and maintain the strong Saga culture of ‘Better than ever’ and ‘Nothing is too much trouble’.  

• We believe that our greatest assets are our people, those who serve and those whom we serve. 

• We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues, and our guests. 

• We are encouraged to report all accidents, ‘near miss's incidents and work-related ill health conditions to our manager. 

• We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly. 

• We take an active part in the operational and departmental training we receive and suggest ways of reducing risks. 

• We engage with our guests and seek advice when unsure of how to ‘do the right thing’.  

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

This role is onboard our cruise ships and comes with an excellent benefits package.

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group