Explore Ashore Assistant - Saga Cruises

Job Introduction

Be a part of a team that exists to inspire and enable exceptional experiences     

An exciting opportunity has arisen to join our team as Explore Ashore Assistant. You will be key to providing exceptional experiences for our guests, delivering a personalized and welcoming service onboard our luxury Boutique Cruise Ships. 

You will be required to assist with shore side operation and actively participate as Tour Escort for our Shore Excursions Programme. 

If you have previous experience in Guest Services, we want to hear from you! 

Role Responsibility

• Maintain positive guest relations at all times.
• Perform all onboard Explore Ashore Assistant duties.
• Promote the product and assist with securing revenue opportunities.
• Assist with the production of all guest related literature.
• Maintain working knowledge of the operation of each individual voyage.
• Assist with excursion operations, private arrangements and all independent requests.
• Manage the Escort operation and training.
• Manage the relationship with the destination lecturers.
• Maintain a positive relationship with all guests onboard.
• Ensure all guest service and expectation levels are maintained.
• Maintain positive relationship with all departments and staff onboard.
• Perform duties as per the onboard ‘rounds & routines’ schedules.
• Carry out shipboard safety role, as per onboard crew muster duties.

The Ideal Candidate

• Have extensive travel experience or knowledge of the travel industry, ideally 4/5*.
• Excellent customer service skills.
• Passionate about people and able to handle guest complaints with a smile.
• All certificates as required by the STCW code for this position.
• Excellent command of written and spoken English.

Package Description

This is a fixed term contract onboard our cruise ships and comes with an excellent benefits package.

About the Company

At Saga we see the world through our customers eyes to allow us to exceed their expectations. Over the past 18 months, we have been focused on creating a British boutique cruising experience for our guests that is not available elsewhere on the market. The arrival of Spirit of Discovery last year was the first milestone in this plan and the ship has been extremely well received by our guests. We have now taken delivery of the newest addition to our fleet, Spirit of Adventure, with her striking design, distinctive new venues, and innovative speciality restaurants, she will certainly have a unique personality. She will complement Spirit of Discovery, and fulfil our promise of boutique luxury, perfectly.  

You will be welcomed into a loyal and caring group of professionals who see our passengers and other crew members as real people with feelings and needs. Guests are known by their name and are not just a number. We pride ourselves as working as one team between those working onboard and onshore to create the best possible product for our guests. 

Below you will see some videos of our new ships:

Below you will also see links to our website that will allow you to virtually step onboard our ships:

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-discovery.aspx

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-adventure.aspx

Saga Group