Explore Ashore Manager - Saga Cruises

Job Introduction

Be a part of a team that exists to inspire and enable exceptional experiences     

An exciting opportunity has arisen to join our team as Explore Ashore Manager. You will be key to providing exceptional experiences everyday for our guests onboard delivering a personalized and welcoming service.

Responsible for ensuring the most memorable experiences are delivered to all guests you will be responsible for building relationships with vendors, promoting excursions, and managing the Explore Ashore Assistants.

Role Responsibility

• Maintain positive guest relations at all times.
• Direct overall shore-side operation and guests shore-side experience.
• Manage the daily Explore Ashore office operation and roles and schedules of the Explore Ashore staff.
• Identify revenue opportunities & manage sales.
• Ensure accuracy of all guest related literature.
• Manage communications with Ground Operators / Agents.
• Oversea excursion operations, private arrangements and all independent requests.
• Oversea the Escort operation & training.
• Oversea relationship with the destination lecturers and related speakers.
• Manage guest service and expectation levels.
• Monitor guest experience & strive to exceed expectations.
• Oversea interdepartmental communications & collaboration.
• Manage continuous training & development of the Explore Ashore team.
• Attend social events as required and on a frequent basis.
• Conduct safety inspections of Explore Ashore equipment & services.
• Carry out shipboard safety role, as per onboard crew muster duties.
• Manage the compilation of all reports and the submission of these.

The Ideal Candidate

• Previous experience managing a Shore Excursion program.
• Excellent customer service skills.
• Passionate about people and able to handle guest complaints with a smile.
• Holding STCW certification required for this position
• Good Command of the English Language 

Package Description

This is a fixed term contract onboard our cruise ships and comes with an excellent benefits package.

About the Company

At Saga we see the world through our customers eyes to allow us to exceed their expectations. Over the past 18 months, we have been focused on creating a British boutique cruising experience for our guests that is not available elsewhere on the market. The arrival of Spirit of Discovery last year was the first milestone in this plan and the ship has been extremely well received by our guests. We have now taken delivery of the newest addition to our fleet, Spirit of Adventure, with her striking design, distinctive new venues, and innovative speciality restaurants, she will certainly have a unique personality. She will complement Spirit of Discovery, and fulfil our promise of boutique luxury, perfectly.  

You will be welcomed into a loyal and caring group of professionals who see our passengers and other crew members as real people with feelings and needs. Guests are known by their name and are not just a number. We pride ourselves as working as one team between those working onboard and onshore to create the best possible product for our guests. 

Below you will see some videos of our new ships:

Below you will also see links to our website that will allow you to virtually step onboard our ships:

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-discovery.aspx

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-adventure.aspx

Saga Group