F&B Director

Job Introduction

Be a part of a team that exists to inspire and enable exceptional experiences  

We are looking for a F&B Director at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.     

The Food & Beverage Director is responsible for the management of all our state-of-the-art shipboard food and beverage operations and outlets onboard to ensure high standards are maintained and achieved within budgetary limitations. 

The Food and Beverage Director works closely with the Executive Chef to ensure a memorable menu is available and the Public Rooms Manager to ensure a high-class beverage experience is delivered. 

If you are a Food and Beverage specialist who can supply exceptional experiences to our customers, then we want to hear from you! 

Role Responsibility

• Oversees the operation of all food and beverage outlets and the galley area. 

• Develops procedures and processes to maximize Guest satisfaction. 

• Establish and develop a pro-active Food & Beverage team that deliver a cost effective and quality-oriented service product in line with the Saga Leadership Model. 

• Monitor Work and Rest hours of all Food & Beverage staff ensuring MLC guidelines are adhered to. 

• Carry out daily walk-throughs and inspections by meal period to ensure high standards are maintained and met. 

• Daily interaction with Guests and provides outstanding customer service and delivery. 

• Responsible for the implementation and execution of cleaning procedures in accordance with USPH standards. 

• Ensures cleanliness, maintenance and presentation standards are kept to Saga Cruises principles in all Food & Beverage areas. 

• Spends a large amount of time in front-of-house operations to set the example and oversee inspections. 

• Reports to the Hotel General Manager any Guest complaints and feedback and where possible proactively resolves. 

• Overall acceptance and control of goods delivered for the Food & Beverage department as well as correct storage. 

• Responsible for the appearance and manner of the Food & Beverage crew. 

• Overall responsibility for ensuring that outlets within the Food & Beverage department operate within established budgetary guidelines. 

• Reviews and monitors all Food and Beverage related costs and consumptions in accordance with financial targets. 

• Monitors and where necessary enforce HACCP procedures for sanitation and cleanliness in all food production areas. 

ADDITIONAL RESPONSIBILITIES: 

• Prepare appraisals for individuals under their remit in accordance with policies. 

• Attends passenger functions as required by Head of Department. 

• Partake inspections, training and meetings as required by Head of Department. 

• Ensures that the set standards are kept, and staff members work according to their respective job descriptions. 

• Lead and motivate using the Saga Leadership Model. 

• Ensure the ‘Saga Way’ is delivered each day. 

The Ideal Candidate

• Previous experience as Food and Beverage Manager/Director onboard a Cruise ship or 4/5* hotel/resort. 

• Excellent organizational skills and able to juggle several operations in one go. 

• Demonstrated experience in motivating, leading, and engaging a diverse workforce to increase synergy and improve productivity. 

• Passionate about people and able to handle guest complaints with a smile. 

• All certificates as required by the STCW code for this position. 

• Good command of the English Language. 

SAGA BEHAVIOURS:  

• We help to create and maintain the strong Saga culture of ‘Better than ever’ and ‘Nothing is too much trouble’.  

• We believe that our greatest assets are our people, those who serve and those whom we serve. 

• We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues, and our guests. 

• We are encouraged to report all accidents, ‘near miss's incidents and work-related ill health conditions to our manager. 

• We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly. 

• We take an active part in the operational and departmental training we receive and suggest ways of reducing risks. 

• We engage with our guests and seek advice when unsure of how to ‘do the right thing’.  

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

This role is onboard our cruise ships and comes with an excellent benefits package.

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited cv's.

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Saga Group