Field Services Executive

Job Introduction

Here at Titan Travel, we’re fiercely passionate about providing customers with fantastic holidays and our colleagues with fantastic careers. We are an award winning escorted travel company with an award winning team that is looking for a new member. Could it be you?

Right now we are looking for a driven, flexible and passionate individual to join our Field Services Team. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

If you want to join a winning team and thrive in an environment where we always put the customer first then we want to hear from you.

Role Responsibility

• Allocate the best and appropriate Tour Managers for all tours, ensuring we provide the best experience for our customers whilst on tour.  
• Ensure the smooth running of tours by providing Tour Managers with the information & support as required.
• Provide support & assistance to all Tour Managers pre/post departure & whilst on tour.
• To highlight any areas of concern e.g. Health & Safety, Product, potential insurance liabilities, to the appropriate teams.
• Attend monthly meetings to discuss any issues or improvements within the Field Service & Customer Service areas.
• An awareness of internal processes & procedures, with the mind to ensure we consistently improve for both our efficiencies and customer experience.  
• Manage the performance of Tour Managers (both UK & overseas) to ensure that they are providing Titan customers with the best possible quality care and service for every tour.
• Authorise and ensure Tour Manager fees are paid post tour, within the specified timeframe.
• Complete MI for Customer & Field Services Manager when required.

The Ideal Candidate

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Capability, Knowledge and Experience:

• Excellent written and spoken English
• Confident telephone manner
• Confident in handling difficult conversations
• Excellent negotiation skills
• Assertive, customer focussed
• Experience in report management
• Knowledge of Microsoft Teams & Office
• Good knowledge of products, services and brochures

Personal Characteristics:

• Striving for excellence and putting the customer first
• Must be able to work under pressure
• Ability to challenge other areas of the business, to ensure we get things right for the customer
• Team player
• A can-do approach

Package Description

We offer excellent opportunities for career development and fantastic incentives, such as flights, holidays, high street vouchers and many more. With great working hours that encourage a work life balance, you’ll be part of a fun and friendly team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends!

About the Company

If you want to see what we do all around the world then take a look at the video below:

When you join Titan you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

To all recruitment agencies: Titan does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Titan is not responsible for any fees related to unsolicited CVs.

Saga Group