Fraud Investigator

Job Introduction

** Remote/home working allowed ** 

With market-leading, innovative insurance, and financial products the transformation of our business makes the Saga Group an extremely exciting place to be as we move toward the Saga 70th anniversary in 2021.  

…And right now, we are looking for a Fraud Investigator to join us. In this role, you will support the operation and maintenance of Saga’s fraud systems and controls, investigating fraud or suspected fraud incidents. You will collaborate with a small team of investigators and handle the identification and investigation of fraudulent and suspected fraudulent activity, as well as developing fraud insights to help the business proactively mitigate further exposure to fraud. 

You will have insurance fraud knowledge with experience working on fraud systems and report writing. You will have strong Excel skills with experience of liaising with internal and external stakeholders. You will bring an ability to be adaptable to change. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. You will also a join the team at a time when they are moving to a new platform, which will put us at the forefront of the industry.  

If you are an insurance fraud investigator with good technical skills, then we want to hear from you! 

Role Responsibility

• Responsible for running and analysing business reports to highlight fraud 
• Investigation of fraud and or suspected fraud, consulting with stakeholders 
• Use of established investigations and search tools together with newer Internet based tools 
• Police File Liaison, helping with the preparation of evidence for court along with helping to put together written statements 
• Working with industry fraud bodies (e.g., Insurance Fraud Bureau) 
• Collating information on fraudulent activity, and updating departmental and company records in relation to fraud savings 
• Detecting and evaluating new fraud patterns, supplying recommendations for controls to mitigate these 
• Developing, documenting, and sharing insights with the wider business 
• Helping with the training and familiarization of all staff across the business on fraud matters 
• Collaborating with any external suppliers of fraud solutions and services, external bodies including the police and other public and private services 
• Function as a liaison point for Saga partners fraud teams (e.g., the Insurance Panel) 
• Looking at intelligence highlighted by fraud detection tools to detect and prevent fraud. 
• Compliant with the standards laid out by various regulatory bodies including the FCA 
• To action appraisal points from monthly/quarterly reviews and achieve personal goals and targets 
• Supply Management Information monthly summaries 
• Attend industry groups to keep abreast of current or prospective regulatory developments and industry best practices and, where necessary, articulate our views 
• Customer liaison, including questioning customers to gain the core facts around a case, and supporting FinCrime Administrators during busy periods 

The Ideal Candidate

• Experience in dealing with and investigating fraud 
• Experience in application fraud 
• Ability to think logically and process information with a high degree of accuracy 
• Strong Excel skills 
• Business/Market Awareness, particularly in relation to Fraud 
• Willingness to obtain fraud qualifications 
• Excellent communication skills, written and listening, across all business levels 
• Excellent attention to detail 
• Highly computer literate 
• Excellent time management skills to enable successful delivery to deadlines and to the required standard 
• Ability to function as a point of contact for the business to discuss requirements 
• Flexible and adaptive to change 
• Confident 
• Analytical mindset 
• Initiative-taking 
• Good standard of secondary education 

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• The choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• Apples Nursery (Folkestone only and on a waiting list basis) 

• Give as you earn 

• Free eye tests 

• Honeymoon benefit 

• Share buy 

• Salary finance 

• Discounts on Saga holidays and insurance products 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies 

• Long service awards 

About the Company

We want all our candidates to have the best possible chance of doing well during our recruitment process so we have created some videos which will help with your CV: 

And some helpful tips should you be invited to interview: 

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. 

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

Learn more about the Saga business by watching our Saga plc 2019 AGM film below:

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group