Fraud Investigator

Job Introduction

When you join Saga we welcome you with open arms and we fuel your career possibilities. We support. We encourage. We champion you to reach your full potential.

A great opportunity has arisen for a Fraud Investigator to join the Saga Group business.

You will be responsible for the operation and maintenance of Saga's fraud systems and controls, investigating fraud or suspected fraud incident, as well as being responsible for the identification and investigation of fraudulent and suspected fraudulent activity.

You’ll bring excellent communication skills, written and verbally.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading...

Role Responsibility

• Responsible for running & analysing business reports to highlight fraud
• Investigation of fraud and or suspected fraud, liaising with appropriate stakeholders
• Use of established investigations and search tools together with newer Internet based tools
• Police File Liaison, assisting with the preparation of evidence for court along with helping to put together written statements
• Working with industry fraud bodies (e.g. Insurance Fraud Bureau)
•  Collating information on fraudulent activity, and updating departmental and company records in relation to fraud savings
• Acting as a referral point for others in the Group who need support and decisions on matters that have suspicious aspects to them; and lending support to colleagues who need assistance with such cases
• Assisting with the training and familiarization of all staff across the business on fraud matters
• Working with any external suppliers of fraud solutions and services, external bodies including the police and other public and private services
• Act as a liaison point for Saga partners fraud teams (e.g. the Insurance Panel)
• Looking at intelligence highlighted by FraudNet or similar fraud detection tools to detect and prevent fraud
• Compliant with the standards laid out by various regulatory bodies including the FCA
• To action appraisal points from monthly/quarterly reviews and achieve personal objectives and targets
• Provide Management Information monthly summaries
• Attend appropriate industry groups to keep abreast of current or prospective regulatory developments and industry best practices and, where necessary, articulate our views
• Customer liaison, including questioning customers to gain the core facts around a case, and supporting FinCrime Administrators during busy periods

The Ideal Candidate

Capability, Knowledge and Experience:

• Experience in dealing with and investigating fraud
• Experience in application fraud
• Business/Market awareness particularly in relation to Fraud

Education and Qualifications:

• Good standard of secondary education
• Willingness to obtain professional qualifications

Personal Characteristics:

• Excellent communication skills, written and listening, across all business levels
• Excellent attention to detail
• Highly computer literate
• Excellent time management skills to enable successful delivery to deadlines and to the required standard
• Has stamina to complete long tasks on tight deadlines
• Ability to interact with members of staff and management at all levels
• Ability to act as a point of contact for the business to discuss requirements
• Flexible and adaptive to change
• Confident in their own abilities
• Enthusiastic about change but sensitive to the affect of change on people and businesses
• Problem Solver
• Teamworker
• Self motivated

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc Interim results for the six months ended 31st July 2018

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group