HR Advisor Tour & Cruise Operations

Job Introduction

A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.

An exciting opportunity has arisen for a HR Advisor for Tour & Cruise Operations to join our Saga Group team based in Folkestone. 

You will be working within a very busy team who are passionate about our people. The role will involve working alongside multi-functional and multi-location operational business areas and will focus on supporting the delivery of our people agenda.

Reporting to the Senior HR Business Partner you will support leaders at all levels with all people related and employment relations activities across the employee life cycle. You’ll be expected to deliver an efficient yet exceptional level of service and be comfortable to work at pace, whilst also maintaining high levels of compliance and adherence to best practice. 

You will bring a good understanding of HR and employment relations practice as you’ll be expected to support the business areas by providing a range of advice, coaching and support. Given the diverse nature of the business areas you’ll work closely with, you’ll need to be flexible and willing to travel to other sites and locations as required.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading...

Role Responsibility

• Providing first line support and advice on general HR and ER queries or issues to our people and escalating to senior members of the department where required
• Proactive support and management of absence across all business areas alongside line managers
• Support, advise and facilitate comprehensive performance management activity across all business areas
• Delivery and facilitation of all aspects of ER activity, including disciplinary cases, investigations, grievances and appeals
• Support our remote operational teams both within and outside of the United Kingdom with proactive advice and support on all HR and ER activity
• Undertaking research and developing business cases where required in line with our people agenda and strategy
• Ensuring that operational processes and practices across the business areas are effective, efficient and accurate and constantly looking to make improvements where these will save cost and/or improve service to the business or our customers
• Support the HR team and business partners with organisational design and change programmes
• Develop policies, procedures and processes as required and ensure compliance with new legislation and best practice and review existing practices and work with colleagues and our internal customers to determine where improvements can be made
• Provide ad-hoc reports and interpret MI for the business operational areas or for HR colleagues with due regard for sensitive information / GDPR
• Appropriate use of HR systems ensuring an accurate and timely service ensuring payroll deadlines are adhered to

The Ideal Candidate

Capability, knowledge and experience

• A knowledge of the travel industry would be ideal, but not essential
• Experience of working in an operational environment or with remote working teams would be an advantage.
• An understanding of best practice HR and associated HR policies and procedures is preferred.
• A good understanding of employment law and experience of the application of it in practice.
• Excellent PC skills - e.g. Excel, Word, Powerpoint

Education and qualifications

• Educated to degree level or relevant business experience
• CIPD qualification is preferred but not essential

Personal characteristics

• Customer focussed and driven to deliver
• Strong empathy and listening skills with the ability to communicate at all levels of the organisation
• Confident, loyal & discrete
• Ability to think analytically and provide and explain complex ideas to a range of different stakeholders
• Strong personal drive and alignment with Saga plc’s brand truths
• A forward thinking individual who has a focus on their own personal CPD and the desire and application to work in a continuous learning environment 
• Ability to work on multiple conflicting workloads with pace and transparency
• Flexibility to travel

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group