Head of Claims Analytics

Job Introduction

** Remote/home working allowed **

At Saga we believe in exceptional experiences every day whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

Right now we are looking for an experienced data and modeling professional with leadership qualities to join us and build a new team, providing business support and driving genuine value to the insurance claims operations of Saga.

The successful candidate will be responsible for the team's delivery of customer and commercial value using data science methodologies and tools for propensity, process best practice, and cost/settlement modeling, as well as BI / MI production and reporting, visualisation, and self-service. 

This is an exciting time at Saga as we move toward our 70th birthday. With one eye on our heritage, we are moving to the future and this role will play a key part in our evolution.

Role Responsibility

• Building, leading and driving customer and business value from a team of modellers, coders and analysts
• Prioritising and delivering modelling and BI actionable insights at precision pace
• Translating claims process and operational challenges into data driven solutions that support business decisions
• Development and delivery of advanced analytics modelling and data science initiatives for Insurance Claims to:
  • Improve customer experience
  • Provide top quartile colleague insight and business efficiency
  • Deliver market leading control of indemnity spend and cost leakage
• Identifying and promoting opportunities to further embed data, modelling and analytics
• Managing creation and delivery of efficiently produced regular MI and insights/visualisation including:
  • maintenance of BI reporting dashboards
  • driving efficiency through process automation and
• Actively contributing to Reserving, Solvency II and Reinsurance analytics/reporting to further enhance value
• Overseeing ad-hoc MI production and insights delivery at pace
• Supporting the wider development of Machine Learning based advancement of analytics within the business
• Management of priorities and workflow including to other internal and external stakeholders
• Networking and keeping a keen eye on market and competitor trends whilst continually looking for innovative ways to improve based on the latest trends and research

The Ideal Candidate

Our values are:

• Precision Pace - Always owning and making things happen
• Empathy – Always aware of others
• Curiosity – Always asking why
• Collaboration – Always one team, the Saga team!

Our ideal candidate will have demonstrable experience of:

• Leading a technical team to deliver value
• Delivering quality results, at pace and to deadlines
• Mathematical and statistical modeling 
• Machine learning and AI
• Enterprise-class analytics tools
• Programming and query languages such as SQL and Snowflake
• MS Azure data storage, management & anlaytics
• Data visualisation tools such as Tableau

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• The choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 65 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine and our membership programme, Possibilities.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group