Head of Data and BI

Job Introduction

This role will ensure that the Data & BI function supports the business by producing accurate, complete, timely and relevant MI and supporting analysis for Saga Travel Group.

Responsible for the creation and ongoing management of Centre of Excellence team, the role will provide strong leadership and motivation to this multi-disciplined team and work closely with the other Finance and Business teams to ensure MI and analysis is completed to deadlines agreed.

This role requires liaison with multi-disciplined teams to ensure all key business data metrics are captured, analysed and reported and in insight is shared to grow the strategic direction of the Saga Travel Group.

Role Responsibility

• Develop and lead team to provide high quality insight and information that supports the trading of the business.
• Lead the development and publication of all data and business intelligence in the business through insight reporting.
• Lead in the creation and maintenance of dashboards, data warehouses and other data analytical toolsets, supporting end-user participation, understanding, and self-use across the organisation.
• Empower and champion the knowledge and capability of teams across the company in the use of data driven decision making, providing standardised reporting methods and providing the ability for our people to directly drive quality and data improvement initiatives.
• Establish business partner relationships with key departments and stakeholders, including but not limited to Finance, Marketing, Product, Revenue Management & Operations.
• Influence Senior Management through data insight and trend analysis.
• Incorporate financial and non-financial data including web analytics and Contact Centre data into KPI’s and reporting.
• Ensure that all daily, weekly, monthly and ad hoc MI and analysis is published to agreed deadlines.
• Maintain ongoing development of a centralised Data Warehouse and user reporting tools.
• Embracing and developing the strategy, technology and tools to obtain BI.

The Ideal Candidate

• Previous management experience within a Finance or BI environment.
• Business partnering experience and an ability to quickly establish credibility, winning the respect and co-operation of colleagues at all levels, including Department Heads and Directors essential.
• Previous experience of producing regular MI from multiple data sources to tight deadlines.
• Well-developed communication and interpersonal skills.
• High integrity and objectivity capable of selling ideas and implementing change.
• Analytically strong with the ability to challenge and think outside the box.
• Excellent management and leadership skills with a strong belief in developing people.
• Can work under pressure & ensure team deliver work to deadline and accurately.
• Able to work as a team and capable of delivering objectives.
• Effective written and oral communication skills.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues. 

We offer total flexibility over where you work – you choose a place that you feel happiest, healthiest and most productive, either from home or in one of our hubs in London, Crawley or Kent.

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents’ leave policy.

Benefits available to all colleagues:

• 25 days of paid holiday (with option to purchase more), plus bank holidays that you can use any time of the year and an annual volunteer day on us.
• Free private medical insurance after 1 years' service, including access to a GP, and great levels of income protection and life assurance cover.
• Workplace pension scheme where we match your contributions up to 10%.
• AXA Be Supported.
• A range of reductions and offers from Saga Travel Group as well as leading retailers, travel groups discounts and entertainment companies.

About the Company

At Saga Travel Group, we’re driven by the aim of creating a place where older people are valued for their experiences. We’re a dynamic and forward-looking business with a clear, single-minded purpose: to deliver exceptional experiences every day for our colleagues and customers.

Our values underpin our approach and help guide us. We work with precision, pace, curiosity, empathy and collaboration to create a unique environment for our teams.

The vision for the Saga Travel Group is to build the travel company for the experienced traveller. We already have world-class escorted Saga and Titan touring businesses and now building a new dynamic, digital travel business that will deliver fresh, innovative product.

When you join Saga Travel Group you will work across two leading brands and play a vital role not only in our growth but in our mission to deliver lasting memories for our customers seeing them return again and again.

As an STG colleague you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us.

We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Moving Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group