Head of Partnerships
Job Introduction
***Remote/home working with occasional visits to either our Central London or Folkestone, Kent office. So, it’s important you live within a reasonable commuting distance***
Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.
And right now, we are seeking a Head of Partnerships to deliver growth for Saga by managing projects and people and deftly handling competing requirements to secure an exceptional outcome for our fantastic customers and colleagues.
You will find and establish a firm presence for Saga in new markets through partners and products that deliver exceptional experiences for our customers every day.
You will deliver the affiliate programme, using customer insight to develop, pilot and launch new propositions and your commercial and financial skills to complete and manage robust investment cases along with negotiating commercial contracts.
You will continually scan our insights and the market to understand key trends and establish Saga’s right to play and find points of entry for markets that align with the Saga brand and strategy.
You will lead with purpose, open-mindedness and integrity, bringing our stakeholders and colleagues along on the journey.
And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.
Role Responsibility
- Delivering on Saga’s affiliate vision which creates exceptional experiences across all products to drive business growth.
- Continuing to evolve understanding of trends impacting our demographic and where the Saga brand has a right to play in order identify opportunities.
- Affiliate partner scouting and relationship management to build and prioritise our pipeline, ensuring due diligence and onboarding has been completed and that the partner delivers to contracted service levels.
- Managing and coordinating the development and build of any affiliate pilots including the setting-up, monitoring and sharing of results fostering an inclusive and collaborative cross-functional culture around every pilot project.
- Recognising promising ideas and for our pipeline and discarding ideas which are ineffective, costly or beyond the scope of the company’s mission or abilities to develop.
- Approaching affiliate change both bottom-up (from individual initiative) and top-down (operationalising our strategy of excellent customer experience and building our brand, data and insight to become the superbrand for our demographic). Being the link both ways, presenting relevant concepts in as much detail as project teams require or as high level as needed in an executive committee discussing our Group strategy.
- Develop and own the marketing plan for all affiliate programs, driving an efficient CPA through our internal channels first.
- Monitor and continually improve performance of the affiliate portfolio, creating and delivering weekly and monthly dashboard reporting to understand how customers are engaging with and feeling about our products and financial performance of the portfolio.
- Assess risk to customers and brand through every affiliate program, maintaining risk registers, mitigation plans and leading on partner reviews and formal audits at an appropriate cadence.
- Encouraging creative thinking and finding ways to link up affiliates to serve customers across Saga’s business units.
The Ideal Candidate
- A solution focussed sense of curiosity and passion for innovation and relationship building.
- Excellent communication skills and strong interpersonal skills and able to work collaboratively work with others.
- Line management experience with the ability to lead with integrity and accountability.
- Stakeholder Management experience.
- Planning and organisation, project management, creation of marketing plans.
- Ability to manage multiple projects and workstreams, meeting challenging deadlines.
- Independent and highly self-motivated but able to work and lead a team of creative individuals.
- High attention to detail and accuracy with strong numerical and analytical skills.
- Analytical, presentation and report-writing skills.
- Ability to draw actionable insights, define action plans and follow execution through.
Our Saga Values:
- Precision Pace - Always owning and making things happen.
- Empathy – Always aware of others.
- Curiosity – Always asking why.
- Collaboration – Always one team, the Saga team!
Package Description
The standard benefits when you join Saga include:
Remote working available where possible
25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year.
Free private medical insurance after 1 years' service
Workplace Pension
AXA Be Supported
A range of reductions and offers from leading retailers, travel groups and entertainment companies
About the Company
Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.
Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.
Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.
We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.
We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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Saga Group
