Hotel Superintendent - 12 months fixed term

Job Introduction

** ** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate***

At Saga, we’re driven by the simple aim of making the UK the best place in the world to grow older. A dynamic and forward-looking business with a clear, single-minded purpose; to create exceptional experiences every day and be a driver for positive change in our markets and communities. This desire to deliver exceptional experiences empowers our colleagues to create moments that are simple, personal, and special… for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. We work with precision pace, curiosity, empathy and collaboration to create a unique environment for our team.

Saga Cruises have an ambitious growth plan, providing exceptional cruise experiences that inspire new and existing customers to explore with us on our new boutique ocean and river cruise ships.

And right now, we are looking for a Hotel Superintendent  to play a key role in supporting the Head of Hotel Operations and the Hotel Operations Director to deliver a first-class hotel operation to our Guests.

You will be the contract manager of product and Guest facing servicing agreements and supplier relationships. Additionally, will be the lead contact to oversee that the Ships team are effectively managing the onboard Hotel maintenance, including catering, ensuring that equipment is maintained and any necessary parts are ordered.

In return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.     

So, if this is of interest to you then we would be keen to hear from you!  

Role Responsibility

• To ensure the ongoing high standard appearance, upkeep and through life management of General Public Areas, Entertainment Spaces, Cabins and Crew Recreation areas of the Spirit Class vessels and future vessels, through statutory compliant effective management.
• Working and supporting the Technical Teams with back of house areas and equipment, where relevant.
• Ownership of all ship support, risk management and maintenance of Brand standards on[1]board.  
• Provide world class facilities maintenance support working closely with the on-board teams and Technical Managers ashore.
• Provide expertise and guidance, viable solutions and corrective actions to address issues on-board.  
• Planning, preparation, coordination and project management for ship Guest & Crew facing areas for refits, dry and wet docks within the Hotel and Crew areas.
• Provide data and support for future strategy planning of facilities across the Spirit fleet.
• Project management of all works completed on-board from initiation to final evaluation post project.
• Oversee the Hotel maintenance system giving support to the ships teams and guiding where necessary.
• Asset management plan for major hotel and facilities assets.
• Providing assistance, guidance and support to the senior team within Saga Cruises.

The Ideal Candidate

• Previous experience of working in the cruise industry at a senior level, either on or off shore.

• Demonstrable experience in delivering projects on time and within budget.
• Strong stakeholder management and influencing skills.
• Externally referenced and focussed on continuously seeking professional development – to ensure that Saga’s approach to hotel operations is both relevant and future proof.
• Strong commerciality and business acumen.
• Excellent communication and negotiation skills.
• Demonstrable IT proficiency (, Microsoft Office essential)
• Previous management experience and with the ability to lead and influence a diverse and remote work-force.
• Demonstrated FF&E management.
• Strong knowledge of SOLAS, Flag and Class requirements.
• Good knowledge of vessel construction such as VSP (USPHS) – preferred.
• Flexibility to travel as required.
• Ability to work under pressure and to tight deadlines.

• Ability to make decisions with confidence or identify when an issue should be escalated.
• Excellent communication skills, both verbal and through presentation of data in reports.
• Persuasion, negotiation, reasoning and problem-solving skills.
• Able to see the bigger picture and use initiative to bring new ideas into the business.
• Collaborative team player who is resourceful and able to mobilise and influence a team.
• Innovative & solutions orientated with a ‘can do’ attitude and a dedication to driving change and continuous improvement.
• Customer focussed and passionate about building an exceptional customer service ethos and approach.
• Good judgement and ability to create strong professional relationships at all levels.
• Able to rally and inspire a remote workforce to deliver against stretching objectives.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group