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Hotel Superintendent

Please Note: The application deadline for this job has now passed.

Job Introduction

**Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life! 

…And right now, we are looking for an Hotel Superintendent at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.  In this role you will be responsible in playing a key role in delivering a first-class hotel operation to our customers and be responsible for ensuring the ongoing appearance, upkeep and through life management of General Public Areas, Entertainment Spaces, Cabins and Crew Recreation areas of our vessel 

You will be integral to ensuring that each one of our customers experience the high standards of quality and service that they have come to expect from us.  

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits.


Role Responsibility

Your top 5 responsibilities will be:   

  • Ownership of all ship support, risk management and maintenance of Brand standards on-board 

  • Provide world class facilities maintenance support working closely with the on-board teams and Technical Managers ashore 

  • Planning, preparation, coordination and project management for ship passenger facing areas for refits, dry and wet docks within the Hotel and Crew areas 

  • Project management of all works completed on-board from initiation to final evaluation post project 

  • Asset management plan for major hotel and facilities assets 

The Ideal Candidate

Capability, Knowledge and Experience: 

  • A talented senior manager, preferably with a proven track record of working in the cruise industry, either on or off shore 

  • Demonstrable experience in delivering projects on time and within budget 

  • Strong stakeholder management and influencing skills 

  • Externally referenced and focussed on continuously seeking professional development – to ensure that Saga’s approach to hotel operations is both relevant and future proof 

  • Project management experience preferred 

  • Strong commerciality and business acumen 

  • Excellent communication and negotiation skills 

  • Demonstrable IT proficiency (Microsoft Office essential) 

  • A talented and proven people manager, who can lead and influence a diverse and remote work-force 

  • Demonstrated FF&E management 

  • Strong knowledge of SOLAS, Flag and Class requirements 

  • Good knowledge of vessel construction such as VSP (USPHS) – preferred 

  • Flexibility to travel as required 

Education and Qualifications: 

  • Educated to degree level or equivalent, or qualified by experience 

Personal Characteristics:                                                                                                    

  • Strong interpersonal skills – this role will involve working closely with all departments 

  • Ability to make decisions with confidence or identify when an issue should be escalated 

  • Excellent communication skills, both verbal and through presentation of data in reports 

  • Persuasion, negotiation, reasoning and problem-solving skills 

  • Initiative, diplomacy, tact and sound judgement 

  • Able to see the bigger picture and use initiative to bring new ideas in to the business 

  • Collaborative team player who is resourceful and able to mobilise and influence a team 

  • Innovative & solutions orientated with a ‘can do’ attitude and a dedication to driving change and continuous improvement 

  • Courage to challenge and do things differently and strength of conviction and ability to influence and negotiate where required 

  • Customer focussed and passionate about building an exceptional customer service ethos and approach 

  • Pragmatic and resourceful 

  • Good judgement and ability to create strong professional relationships at all levels 

  • A natural leader with a desire to have a broad impact across the brand 

  • Able to rally and inspire a remote workforce to deliver against stretching objectives 

  • Determination and resilient in approach with the ability to ‘find a way’ 

  • Exceptional planning and organisational skills 


Our values are:

  • Precision Pace - Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Generous Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




Saga Group

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