IT Configuration Manager

Job Introduction

** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate, however can be fully remote***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

And right now, we are looking for an experiences IT Asset and Configuration professional to take the lead on the design, implementation, governance, and development of the CMDB ( Configuration Management Database). You will be responsible for creating and maintaining all asset, configuration and change management policies, processes, and procedures. 

You will need to have strong experience operating asset, configuration and change management processes using ServiceNow, and experience of using asset discovery tools and other tool integrations.  

In return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.     

So, if this is of interest to you then we would be keen to hear from you!  

Role Responsibility

• Developing and maintaining the asset, configuration and change management policies, processes and procedures. 
• Design, implementation and maintenance of the CMDB. 
• Updating and maintaining the asset management records, configuration item data and their relationships within the IT service management system to enable accurate information for IT service management processes, systems maps and reporting. 
• Contributing to the risk management processes by ensuring critical incidents are logged in the company risk portal, managing activity to resolve these risks and supporting the development of controls to mitigate risks within the Technology Operations team. 
• Management and control of software and hardware license audits in conjunction with 3rd party support partners. 
• Supporting team members in their daily activities, identifying training gaps, supporting the resolution of incidents and improving the efficiency and performance of the team. 

The Ideal Candidate

Experience relevant for this job: 

• Demonstrated experience of working in an asset, configuration and change management role, including the defining, implementing and managing of asset, configuration and change management processes and associated tools. 
• Recent experience of operating asset, configuration and change management processes using ServiceNow, and experience of using asset discovery tools and other tool integrations. 
• Knowledge and experience of software asset management and vendor licensing. 
• Good understanding of ITIL v3 & v4 processes and principles

Operational skills relevant for this job:

• Able to prioritise the team’s activities to ensure that project and operational tasks are completed on time and meeting the required outcomes. 
• Be a champion of asset, configuration and change management best practice within the organisation. 
• Strong communication skills, able to present information to a wide range of stakeholders in various forms. 
• Able to work methodically under pressure. 
• Strong analytical skills and good attention to detail. 
• Good understanding of infrastructure and application design and operation within a corporate environment. 

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Hybrid

#LI-JM1

Saga Group