Insight Analyst
Job Introduction
** Remote/home working allowed **
With market leading, innovative insurance and financial products the transformation of our business makes the Saga Group an extremely exciting place to be as we move toward the Saga 70th anniversary in 2021.
A leader in Motor, Home, Travel and Health Insurance; Our Insurance business is the largest part of the Saga Group. It supplies tailored products including the recently launched fixed price insurance product.
…And right now, we are looking for an Insight Analyst to join us. In this role, ensure strategic insight is delivered alongside ad hoc reviews of any unexpected behaviour within the insurance operation. You will also make sure any outputs are statistically significant and support making informed decisions.
You will have data analysis experience with knowledge of the insurance industry. As well as analysing the data, you will be able to add value by painting a clear picture without the use of jargon. You will bring strong Excel and PowerPoint skills. Experience of Power BI or Tableau would also be an advantage.
And in return, you can look forward to all the responsibility and involvement of an integral new role to our insurance business, providing you with a rewarding and fast-paced career with an excellent benefits package. This is a fantastic opportunity to be able to really dig into things such as the customer journey. You will also be able to get involved in a lot of projects that are due to come up and present packs to senior management.
If you are an experienced analyst with insurance industry knowledge, we want to hear from you!
Role Responsibility
- Creating prompt and correct insight to support key stakeholders in decision making
- Integrate multiple sources of data in each piece of analysis where right to add value and supply a balanced and complete picture of each subject matter
- Performing regular reviews of contact centre performance, and where relevant find reasons for non-achieving service levels to help improve future performance and track accordingly
- Work in line with defined insight standards and operating framework, including use of the scientific method, statements of work, delivery plans, sample size calculations and significance testing, to produce credible, actionable insight
- Producing case studies on significant pieces of work completed to enable department to show and quantify the value of insight supplied
- Support other Group members where right to achieve business goals, including shared operational targets
- Interrogate Net Promoter Score and Voice of the Customer data, proving root causes to significant movements or outcomes of targeted customer journeys
- Championing speech analytics within the business and supporting users understanding and use of the application
The Ideal Candidate
- Data analysis experience including building a story/providing insight
- Strong Microsoft Office (Excel, PowerPoint, Word) skills
- Experience of data visualisation tools (Power BI/ Tableau) would be an advantage
- Insurance industry knowledge
- Confident to present to a leadership team
- Strong planning and organisation skills
- Articulate and able to communicate without the use of jargon
Package Description
The standard benefits when you join Saga include:
- The ability to work from anywhere with our tech capabilities
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Give as you earn
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities.
We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.
We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.
Learn more about the Saga business by watching our Saga plc 2019 AGM film below:
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
