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Insurance Business Analyst

Job Introduction

Business Analyst – Insurance           

Salary 37,000 - £42,000


London Hybrid

Here at Saga, we are looking for a new Business Analyst to join Saga Insurance. Your BA work will be focused on business requirements across Saga Insurance. This is one of the biggest colleague communities within the Saga brand. We are regulated by the FCA, which will make your workload varied and driven by business change and business risk.

As one of our many BAs in insurance, you will be key to providing business analysis of our processes and the impact of the change for our business operations.

You’ll be responsible for capturing, validating, documenting and obtaining sign off on business requirements for changes raised across the full Insurance division.

In the Insurance team you will have the opportunity to work with a variety of people and teams which will involve interaction with our senior management leaders. This is truly an excellent opportunity to gain an extensive knowledge of Saga and the Insurance Industry. In this role you will be exposed to different business areas and a chance to gain a solid foundation for a career in change management.

We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London or Kent. We come together with a purpose to collaborate, typically every couple of months in either London or Kent.

Role Responsibility

Our Business Analyst will be accountable for analysing business data to identify trends and opportunities as part of our continuous improvement programmes. You will be accountable for the following tasks;

  • The capturing, interpreting and translating business requirements from change owners and subject matter experts.
  • Turning the analysed business requirements into acceptance criteria for user stories. (Used through sprint cycles and other change methodologies.)
  • Facilitate effective workshops and meetings by asking the right questions to draw out requirements and solutions.
  • Conduct business process engineering with efficiency and lean disciplines for approved change.
  • Report and track progress across your assigned projects, identifying and escalating any blockers hindering progress where necessary.
  • Identify system and operational process gaps, pro-actively raising these to the relevant department and support in the creation of their change requests.
  • Ensure swift progress across multiple concurrent projects though organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads.
  • Support Project Managers and Scrum Teams within Change where additional analysis is required
  • Effectively manage stakeholder expectations around scope and delivery.
  • Liaise with other departments, representing the Change Management Team.
  • Ensure actions, risks, issues, and decisions are logged against appropriate change items in accordance with our best practice requirements.

The Ideal Candidate

You will have previously worked as a Business Analyst ideally in a large, regulated business such as insurance or banking. You will have a strong understanding of operational business requirements and could easily adapt your skill set to our matrix teams across Saga.


You can also demonstrate the following skills and experiences;

  • Have an enquiring mind with a logical approach to problem solving.
  • Able to gather data, information and relevant documentation and be able to demonstrate experience of process modelling.
  • Hold a relevant Project or Business Analysis qualification.
  • Be a focussed and dependable Business Analyst, capable to evaluate multiple options before helping the project team settle on a solution.
  • Can confidently recommend ways to tackle a task where relevant
  • Has an extensive knowledge of systems, operations, and people across a Plc organisation.
  • Able to work from your own initiative with a brief understanding of the task required, working out a plan of who to speak to and the best way to gather the required information.
  • Can build strong relationships at all levels internally and externally to complete tasks.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.


  • Our working week is 35 hours per week, these can be worked flexibly to suit your working style
  • 25 days holiday + bank holidays
  • Option to purchase additional leave up to 5 extra days
  • Pension scheme matched up to 10%
  • Life assurance policy on joining us
  • Wellbeing programme
  • Colleague discounts including family discounts on cruises and holidays
  • Range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Enhanced maternity and paternity leave
  • Grandparents leave
  • Company performance related annual bonus - Up to 5%
  • Income protection
  • Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.


Saga Group


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