Internal Communications & Engagement Executive – Digital Channels & Content

Job Introduction

** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

And right now, We’re looking for an Internal Communications & Engagement Executive in Digital Channels and Content to join the Internal Communications Team. This is a great opportunity for someone looking to progress their career with a recognised brand. In this varied and exciting role, you will deliver and evaluate high-quality range of engaging communications content for colleagues with a focus on managing and maintaining our evolving digital channels and events. Content includes business updates, colleague communications and events, wellbeing campaigns, diversity and inclusion initiatives and everything in between.

To succeed in this role, you will already have a successful track record in digital internal communications.

Role Responsibility

• Lead, develop and execute internal communications plan and schedule in line with the wider business strategy and priorities, ensuring consistency and alignment of communication activities for both internal and external audiences
• Writing and creating engaging, compelling content which is right for the medium and aligned to our values
• Managing our Workplace platform and Bots from engaging content, to colleague support and new starter inductions, through to analysing and interpreting colleague data as part of our monthly colleague voice reporting
• Be the main internal communications contact for colleagues for Meta Workplace and manage all incoming enquiries through our Colleague Communications email inbox and managing colleague and leadership distribution lists
• Advise and engage the wider business on internal communications and content, managing stakeholder relationships; Leadership team, People team, Enterprise and Business Units to increase awareness of their strategy and activities to support the development of providing exceptional experiences for colleagues
• Manages our colleague Knowledge Library (intranet), to ensure it is relevant, up to date and engaging in creating a great colleague user experience
• Supporting colleague events and townhalls, both digital and in-person
• Acts as a 'brand champion’, ensuring consistency and compliance in the development of all internal communications and Employer brand content on social media

The Ideal Candidate

• Educated to A Level standard (or equivalent)
• Degree (desirable) or relevant business experience
• Previous Internal communication or engagement experience, minimum of 5 years
• Previous experience of internal digital communications and channel management is essential
• Development of reporting channel performance, analytics and metrics, setting goals and identifying gaps and opportunities
• Passion for great internal communication and colleague engagement that drives business results and identify opportunities to maximise reach across target audiences
• Responsive, reactive, and delivery focused
• Excellent communicator, both written and verbal, with strong interpersonal skills
• Building relationships with a variety of stakeholders and the ability to effectively prioritise workloads to deadlines
• Strong planning and organisation skills
• Collaborative team player with a dedication to driving change
• Courage to challenge and improve existing processes
• Proven ability to drive engagement across organisations inspiring others to play their part and fulfil their potential
• Ability to inspire a sense of pride while being instrumental in playing back colleague voice and using feedback to shape what we do

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group