Internal Communications and Engagement Manager

Job Introduction

Are you a talented communications professional with the ability to write brilliant content and deliver impactful campaigns?

Can you turn complex information into sparkling copy? And do you have the ability to translate that copy so it’s relevant to a range of different stakeholders and suitable across a variety of platforms?

If the above sounds like you, we’ve got a fantastic, yet, rare opportunity to join our Internal Communications team, as an Internal Communications and Engagement Manager. This is a key role in the team; a team who strive to facilitate, help and support the People function of the business.

You'll be joining at a really exciting time too, as we look to launch a brand new internal communications platform for our people.

And the job will give you the opportunity to work right across the Saga Group. Whether it’s working with our colleagues who are leading the market with innovative new insurance products, or our brilliant travel teams who are creating thousands of unforgettable memories for our customers, each day is different!

You can also look forward to a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

Role Responsibility

• Creativity to develop, implement and drive impactful communication and engagement plans that contribute to the delivery of the Group-wide strategy that align with our brand and core values
• Devise and deliver effective internal campaigns to promote high profile launches including the delivery of our new ship Spirit of Adventure and Spirit of the Rhine
• Create content for a range of internal channels including vlogs, intranet, online newsletters and social media
• Seek out creative ways to land key messages across the business, which includes awareness campaigns to support Brexit, the apprenticeship scheme, product launches and the introduction of new IT systems and processes
• Support communications for Titan drivers, and Destination Services with a focus on writing and creating online newsletters for Saga’s remote employees
• Support the Saga employee health and wellbeing agenda, promoting awareness days, (World Mental Health day, International Women’s Day) creating ideas to ensure maximum impact
• Measure communications and use this insight to inform plans and channels to be able to demonstrate their effectiveness to stakeholders
• Support the successful delivery of the employee pulse and annual surveys, working to ensure relevant action plans are put in place and delivered against to drive improvements where necessary
• Ensure message consistency, alignment and relevant translation across Saga (One Saga)
• Create and deliver the Saga concessions newsletter to ensure that employees are knowledgeable about the great deals Saga has to offer
• Support the CSR agenda by creating campaigns and content to help drive change and create content to support this
• Support the delivery of internal events

The Ideal Candidate

Capability, Knowledge and Experience:

• Strong communication, writing, or marketing skills, with at demonstrable experience within a corporate environment
• Expertise and creativity to develop, implement and drive impactful communication and engagement plans that contribute to the delivery of the Group-wide strategy that align with our brand and core values
• Experience of planning and delivering internal communications strategies to build a culture of transparency and good communication
• Creative and able to think of new and innovative ways to communicate and engage with our employees
• Excellent writing capability, translating complex messages into engaging and informative copy
• Excellent organisational skills with the ability to work on multiple projects with shifting priorities and deadlines
• Experience of working cross functionally across various areas of a business
• Experience of looking at best practice in other companies and identifying what might transfer into a Saga environment
• Ability to effectively measure whether the desired outcomes have been achieved from various initiatives and to use this learning to improve future communication

Personal Characteristics:

• A real ambassador for engagement and the power of such in driving business results
• Resilient and adaptable with the ability to manage shifting priorities and deadlines
• Creative, with a flair for understanding employee motivation
• High integrity
• Collaborative team player
• Customer focussed and driven to deliver

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group