Junior Application Support Analyst
Job Introduction
An exciting opportunity has arisen for a Junior Application Support Analyst to join us here at Saga in Peterborough....
A leader in Motorbike Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.
The Junior Application Support Analysts main role is to analyse production issues in the Bennetts applications estate and propose solutions. Excellent problem-solving skills will be used to investigate the different sources of information including databases and infrastructure to fully understand the issues and propose solutions. Identifying opportunities for improvements is key to the role, as is thorough root cause analysis. Good communication skills will be essential in order to interact with a range of IT disciplines, internal customers, and 3rd party providers.
Role Responsibility
- Analysing issues, both reported and in a proactive manner, within the Bennetts application estate and proposing solutions
- Identifying opportunities for continuous improvement
- Root cause analysis of recurring issues
- Regular monitoring of systems to proactively maximise their stability
- Production of reports and documentation for support processes
- Other adhoc analysis/projects as and when required
The Ideal Candidate
Capability, Knowledge and Experience:
- A-level (or equivalent) in a numerical based subject (for example Mathematics, Statistics or Physics)
- Ability to work under pressure and to tight deadlines
- You will have excellent analytical, numerical and problem-solving skills
- Good communication skills
Education and Qualifications:
- A-level (or equivalent) in a numerical based subject (for example Mathematics, Statistics or Physics)
- No previous experience of an IT role required
- Full UK driving licence, as visits to other sites may be required
Personal Characteristics: (Outline the required behaviours to fulfil the role)
- Logical
- Good problem solver
- Analytical
- Curiosity and drive to understand the meaning locked within data
- Adaptable
- Flexible
- Resourceful
- Self-motivated
- Self-starter
- Thorough
- Accurate and good attention to detail
- Approachable
- Collaborative
Package Description
The standard benefits when you join Saga include:
- 28 days holiday
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- Saga Social Club
- AXA Be Supported
- Free fruit
- Give as you earn
- Childcare vouchers
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
