Lead Business Analyst

Job Introduction

** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

As a Lead Business Analyst, you will work within the Change Management team in the Saga Insurance business unit at an exciting period of growth and investment. Working as part of an exciting change team, you will role lead as a Business Analyst on a project, planning the business analysis effort, determining how requirements will be managed, whilst providing structured, documented requirements that provides a framework to support both the business and technical teams to produce systems that accurately meet the business needs.

Role Responsibility

• Capturing requirements, interpreting and translating business requirements from change owners and subject matters and turning that into acceptance criteria for user stories for use in change delivery through sprint cycles and other change methodologies
• Provide guidance on when a Business Analyst needs to be assigned to a change and provide estimates for the requirements gathering phase
• Provide leadership to Business Analysts including requirements strategy and best practice.
• Creating a centre of excellence for requirements
• Facilitating effective workshops and meetings by asking the right questions to draw out requirements and solutions.
• Being business solution focused, evaluating multiple options before helping the business to settle on a solution and recommending ways to tackle a task where relevant.
• Maintaining and enhancing key relationships with the Change area, Development Teams, Change Partners and Change Teams.
• Ensuring swift progress across multiple concurrent projects though organisation and time management skills, whilst being able to adapt quickly to changing priorities and workloads.
• Ensuring actions, risks, issues, and decisions are logged against appropriate change items in accordance with the best practice requirements of Change Management
• Assist with business case development, including solution modelling where appropriate.

The Ideal Candidate

• Experience with processes and/or systems relevant to the Saga Insurance and Claims Group.
• Insurance and/or Claims experience preferred.
• Proven experience of process modelling and re-engineering.
• Experience of Business Analysis/ requirement gathering.
• Facilitation Skills
• Stakeholder management.
• Communication skills
• Strong planning and presentation skills - with the ability to listen and influence
• Business Acumen.
• Service Management
• Relevant Business Analysis qualifications or willingness to learn.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Hybrid

#LI-DNP

Saga Group