Lead Performance Analyst

Job Introduction

** Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

…And right now, we are looking for a Lead Performance Analyst within our Insurance business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.

As analytics professional, in this role you will be responsible for the development and delivery of analytics insights to our Claims operation, including advanced analytics modelling and BI/MI production, reporting and visualisation.   Being results orientated you will have a record of accomplishment in effective communication and deliver at pace.    

With your experience you will contribute to the personal and technical development of yourself and the team.  And you contribute to the development of Machine Learning and advanced analytics improvement across Saga.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

If you like the sound of the above, then we want to hear from you! 

Role Responsibility

As a Lead Performance Analyst your top 5 responsibilities will be:  

 Use of data, analytics, and modelling skills to deliver results and insights at pace to: 

• ​Improve customer experience.

• Provide top quartile colleague insight and business efficiency.

• Deliver market leading control of indemnity spend and cost leakage. 

Efficient production of regular MI and Insights including:

• driving efficiency through process automation. 

• maintenance of BI reporting dashboards.

Clear communication of insight, bringing actionable recommendations to the fore. 

Supporting the personal and technical development of both the individual and the team. 

Supporting Saga’s culture and purpose and contributing to open and collaborative relationships and across the business. 

The Ideal Candidate

Capability, Knowledge and Experience:  

• Delivery of quality results, at pace, to deadlines. 

• Track record of using data analysis to make evidence-based recommendations.

• Proven ability to explain complex problems in simple terms. 

• Working as an individual and as part of a team. 

• Working with large & complex datasets. 

• Experience of Machine Learning, Mathematical & Statistical Modelling and Advance Analytics techniques. 

• Experience of delivering MI & Reporting through Tableau or similar BI tools.  

• MS Azure data storage, management & analytics apps. 

  Education and Qualifications:  

•   Degree Level or equivalent.  

  Personal Characteristics:  

• Highly Numerate and passionate about data and problem solving.  

• Curious/Inquisitive.

• Stakeholder Management skills. 

• Excellent communication & technical presentation skills. 

• Self-motivated and able to manage own priorities to deliver to deadlines. 

• Organised and process orientated.  

  Primary IT Applications:  

• SQL and/or Snowflake coding.  

• Advanced Excel.  

• Microsoft Word and PowerPoint.  

• Tableau.  

  Relevant Statistical/Analytical Experience: (desirable)  

• R. 

• Python. 

• Radar/Emblem. 

• VBA.  

  Our values are: 

• Precision Pace - Always owning and making things happen. 

• Empathy – Always aware of others. 

• Curiosity – Always asking why. 

• Collaboration – Always one team, the Saga team! 

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• The choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Generous Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group