Lead Process Analyst

Job Introduction

** Remote/home working**

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

…And right now, we are looking for a Lead Process Analyst to work in our insurance part of the business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.     

You will be responsible for identifying areas where improvements can be made to enhance customer experience, colleague experience or efficiency. I work collaboratively with various areas to ensure robust, scalable solutions are delivered to exceed expectations. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.    

So, if you have these specialists' skills, then we would like to hear from you.

Role Responsibility

• Mapping complex processes to create clarity on how we function and where there are opportunities to improve
• Having a strong understanding of the capabilities of robotics and being committed to keeping this up to date as the software advances
• Lead discovery sessions to ensure a full understanding of the “as is” process and work with SMEs to build a robust “to be”
• Effectively re-engineer processes when needed
• Effectively remove blockers to ensure the robotics programme delivers with precision pace
• Managing aspects of the change cycle – for example, daily stand ups/ retros
• Supporting developers through the development lifecycle ensuring blockers are effectively removed to avoid hindering deadlines
• Monitor the performance of deployed automations ensuring and post production issues are highlighted and resolved within the agreed timeframes
• Support the development of the analysts through honest feedback and effective coaching

The Ideal Candidate

• Strong understanding of insurance. 

• Effective negotiator and influencer.  

• Extremely adaptable and able to balance multiple priorities at once.  

• Effective leadership & management. 

• Business Analyst experience. 

• Strong understanding of robotics, ideally UiPath. 

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group