Linux System Administrator

Job Introduction

** Hybrid/home working coming into our Folkestone office once a quarter**   

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

…And right now, we are looking for a Linux System Administrator to work in Technology part of our Insurance business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.   

You will be responsible for leading the delivery and maintenance of applications and infrastructure within the Technology department. You will do this by delivering on outstanding service delivery and technical ownership responding to ever changing priorities and demands from across the business. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.   

If this is of interest to you then we would be keen to hear from you! 

Role Responsibility

• Working as part of the technical and project teams, the jobholder will be responsible for the support and management of the platforms and services associated with the insurance platform project but also be expected to be able to offer technical experience and knowledge across the entire group IT estate in the management of systems, including end user support (Hardware & Software), server management, application support and change management.   

• Understand the demonstrate the need for information security and governance controls and possess the ability to balance these needs with those of the development change programmes.  

• Important level of demonstrable experience in supporting Linux and Windows environments with Wintel/RedHat/Oracle Linux.  

• A learning first mindset to support and integrate DevOps capabilities and requirements.  

• Working closely with all areas of group technology to identify and resolve problems affecting the technology estate. 

• Resolution of problems where feasible and/or own the problem resolution (liaising with other agencies as appropriate) until solution, ensuring that the business users are regularly informed of progress. 

• Liaising with internal and external bodies, including user groups, business supervisor, Technical Consultants, Strategic Planning, Project Managers, and IT consultants. 

• Monitoring systems and proactively recognise and raise issues to the business and to technology where required. 

• Communication of technology support issues effectively to the business by translation of technical jargon into plain language. 

• Monitoring of machine and application performance and to recognise and raise issues with the business, Services, technology teams as appropriate. 

• Administration of the system maintenance procedures; raise, take ownership, update change requests / faults, and communicate their progress to both internal and external customers. 

• Monitoring of the technology system usage / performance and to recognise and raise issues with the businesses and Group technology as appropriate. 

• Research and application of required security remediation and vulnerability management activities. 

• Creating and maintaining technical documents. 

• Identification of low value activity and suitable process for automation and the implementation of this. 

• Working collaboratively with colleagues across the business to make sure my team and I support Saga’s strategic initiatives. 

• Acting as a point of escalation for complex problems and incidents. 

The Ideal Candidate

• Communication skills. 

• Thirst for learning and development. 

• Able to work methodically under pressure. 

• Good analytical skills, able to use data to determine cause of incidents, and able to act on this data to resolve incidents. 

• Experience working in an infrastructure related role within a corporate environment. 

• Basic level of awareness of the ITIL service management processes including incident, problem and change management. 

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group