MI Analyst

Job Introduction

** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.

We are looking for an MI Analyst to join our Finance Team. In this role you will be responsible for the day to day management, maintenance and production of routine enquiries and metrics to monitor and support Cruise Contact Centre performance as well as  supporting the Senior MI Analyst in the production of ad-hoc reports for the business from a variety of data sources.

If this sounds like the role for you please get in touch and apply today!

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

Role Responsibility

• Day to day management, maintenance and production of routine enquiries and metrics to monitor and support Cruise Contact Centre performance.
• Supporting the Senior MI Analyst in production of ad-hoc reports for the business from a variety of data sources.
• Supporting the Senior MI Analyst in the timely delivery of Daily and Weekly Sales Data.
• Identifying areas of improvement in processes, learning and systems, and referring them to the Senior MI Analyst, primarily from the insight of MI/data.
• Working collaboratively with colleagues across the business to support Saga’s strategic initiatives and to deliver and exceed targets.
• Following our Business Code of Conduct and always acting with integrity and due diligence

The Ideal Candidate

• High degree of numeracy and analytical thinking
• Detail orientated to ensure high quality output
• Flexible and able to manage multiple work streams and to cope under pressure in a fast-paced environment.
• Strong written and verbal communication skills, confidence to engage with stakeholders at a range of levels.

• Team player ready to support colleagues and contribute to solution finding

• High level of IT proficiency, including strong knowledge of MS Office particularly Microsoft Excel including Array Formulae, Power Query and VBA.
• A knowledge of SQL and SAP Business Objects would be a definite advantage, but not essential.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote”

Saga Group