Marketing Executive - Fixed Term Contract

Job Introduction

With a hybrid approach requiring some days in our Folkestone office. You will need to be within a reasonable commuting distance to undertake this role. 

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

And right now, we are looking for a Marketing Executive to join our Customer Engagement team. We are looking for individuals who are curious by nature, comfortable asking why and are full of ideas! In this role you will work within a team to help create and refine our engagement programme, whilst helping to shape our approach to increasing a customers multi-product holding, all the while keeping exceptional customer experience at the heart of what you do.

You should be able to communicate confidently and effectively at all levels. You share our ethos that every customer experience should be exceptional, you will be tech-savvy, able to utilise tools such as Excel and Adobe Campaign for analysis. You thrive working in a team environment, working towards a common goals and measures.

And in return, as our colleague, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

If this sounds like you, we'd be keen to hear from you.

Role Responsibility

• Actively contribute to the Customer acquisition programme delivering against customer satisfaction, cross-sell, upgrades and retention initiatives including on and offline campaigns, journey mapping and optimisation, improving documentation and communicating with customers around the considerable additional benefits of being insured with Saga 
• Actively contribute to working groups covering Marketing, Product, Finance, Operations and IT
• Delivering and supporting Customer Acquisition activity primarily focussed around cross-sell, upgrades and retention but also helping deliver against the customer journey communications aimed at keeping customers informed and engaged about the products they hold and the wider products and services that Saga offer 
• Work closely with Operations to support in the delivery of Agent Generated cross-sell, helping to ensure that budgeted quotes and policies are met 
• Co-ordinate and help to deliver a schedule of Prize Draws working with the Operations team, that help to encourage customers appetite to receive cross-quotes on the phone
• Review and update the on and offline customer journey to ensure that follow up communications are timely and relevant introducing testing to optimise take up 

The Ideal Candidate

• Marketing, Campaign or Regulatory communications experience (customer focused) within a regulatory environment (preferred)
• Experience in a comms planning, media planning, digital strategy, or a social planning role; expertise in developing customer-focused solutions, marketing, and transformational communications (preferred)
• Some experience and/or awareness of integrated campaign delivery across multiple internal touchpoints and channels; with proven ability of successful campaign execution delivered within regulatory requirements
• Co-ordination skills – able to co-ordinate and lead projects across the business
• Ability to use insights to drive greater connection with consumers
• Superior professionalism with internal and external teams
• Naturally curious and creative individual; able to think around problems
• A rigorous and logical thinker
• High levels of drive, enthusiasm, and energy

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group